Action Required: Your app is not compliant with Google Play Policies , what is the solution?

Question

Issue found: Invalid Data safety section We reviewed your app's Data safety section in Play Console and found discrepancies between it and how the app collects and shares user data. All apps are required to complete an accurate Data safety section that discloses their data collection and sharing practices - this is a requirement even if your app does not collect any user data.

We detected user data transmitted off device that you have not disclosed in your app's Data safety section as user data collected.

Issue details

We found an issue in the following area(s):

SPLIT_BUNDLE 2: Policy Declaration for Play Safety Label: Device Or Other IDs Data Type - Device Or Other IDs (some common examples may include Advertising ID, Android ID, IMEI, BSSID)**

Update questionnaire on play store console under App content, add privacy policy. Check this answer if it solve your problem - https://stackoverflow.com/questions/50267910/my-app-violates-the-android-advertising-id-policy — Android Geek, Feb 21 '22 at 07:29
@amirhesni Yes, I have received a similar message. But the code of problem - SPLIT_BUNDLE 72 instead of 2 — TimWeb, Mar 10 '22 at 14:20
@TimWeb this number just after SPLIT_BUNDLE is the build version — Éder Rocha, Sep 13 '22 at 12:12

score 239 · Accepted Answer · edited Mar 03 '22 at 13:15

239

Open Google Play Console
App content
Data safety => Manage
Overview click next
Answer the questions (then next):
- Does your app collect or share any of the required user data types? = yes
- Is all of the user data collected by your app encrypted in transit? = yes
- Do you provide a way for users to request that their data is deleted? = yes
go to Device or other IDs and check it then next
check Device or other IDs and manage it
answer the questions
- Is this data collected, shared, or both? = Collected
- Is this data processed ephemerally? = yes
- Is this data required for your app, or can users choose whether it's collected? = Users can choose whether this data is collected
- Why is this user data collected? = check App functionality
then save
click next and save and app will review and approved by play store team

edited Mar 03 '22 at 13:15

Ahmed Ashour

5,179
10
35
56

answered Feb 23 '22 at 09:23

Mahmoud Alkomy

2,553
1
14
7

anyone knows how to tackle: Is your app currently certified by an authorized lab, according to the Mobile Application Security Assessment (MASA) framework? – Bawantha Jul 07 '22 at 05:49
@Bawantha if your app is security checked by a Google third-party service w.r.t. MASA framework, set is as Yes. Else just leave No. – Hung Vu Jul 21 '22 at 08:33
11

Thanks. Google should hire you to rewrite their own emails and documentation :/ – Meekohi Jul 26 '22 at 14:37
Q No 8 -> Is this data collected, shared, or both? = Collected . Should we also click 'shared' . My app is a weather app and I don't collect it personally, rather the location is transmitted to a third party app that provides the weather support. – Debasis Sil Aug 13 '22 at 01:42
6

Just to interject; be sure to just respond to these truthfully and not outright copy the answers he has provided; for example I imagine most devs do nto have a way to delete data and claiming so might get you into big trouble with the GDPR laws in the extremely unlikely event someone would try and follow up your dishonestly with legal reprocussions. Same goes with the other questions- just answer honestly – Cacoon Sep 01 '22 at 01:27
What a lifesaver. I don't have any ads or transmit any device ids, but I started getting this rejection error in my last release. I never got this error before. – user2233706 Mar 23 '23 at 20:02
Firebase CrashLytics / Other service users, refer here for yes / no questions https://stackoverflow.com/a/69865716/14784590 (Refer the Follow this repo link) – Reejesh Jul 25 '23 at 11:22
Note that Step 6 is entirely dependent on what you received from Google Play. – Reejesh Jul 26 '23 at 08:23

VIMAL K. VISHWAKARMA · Answer 2 · 2022-11-12T06:35:50.780

2

Only ads user AdMob, Facebook etc. - Data collected and shared automatically

Open Google Play Console
App content
Data safety => Manage
On Top Right side you see Import from CSV file. Here, simply upload the Data-Sefty.csv file ONLY.

Download Data Safety Form: https://www.technovimal.in/action-required-your-app-is-not-compliant-with-google-play-policies-what-is-the-solution.html

then save

Click next and save and the app will review and approved by the play store team.

edited Nov 12 '22 at 06:35

answered May 01 '22 at 02:13

VIMAL K. VISHWAKARMA

117
1
5

1

I am using facebook ads in my mobile app. Is this 'Data-Sefty.csv' file ok for facebook ads? – Nitin Karale Aug 30 '22 at 03:57
Don't use Import from CSV file of others accounts – Ayoub ait Jan 29 '23 at 13:43
what if i am not using ads? – Shree Softech Mar 22 '23 at 07:53

score -5 · Answer 3 · answered Apr 07 '22 at 07:16

-5

All solution are good but you just try simple way.

Follow This simple steps :

Open Google Play Console
App content
Data safety => Manage
Top Right side you see Import from CSV file. Here, simply upload Data-Sefty.csv file ONLY.

Download Data Safety Form : https://drive.google.com/file/d/107ovp_HwPdoo-fE9X97ipoDh1sBkHmV4/view?usp=sharing

answered Apr 07 '22 at 07:16

Jasani Chirag

37
4

Following error shown You cannot answer PSL_DATA_USAGE_RESPONSES:PSL_NAME:PSL_DATA_USAGE_EPHEMERAL – Merbin Joe Apr 09 '22 at 12:37
Put your own solution, don't copy and paste others solution. – Abdul Basit Rishi Jan 10 '23 at 10:17

Action Required: Your app is not compliant with Google Play Policies , what is the solution?

3 Answers3

Linked