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We are currently hosting an ASP.NET MVC application and we wish to incorporate a turn-key customer feedback system. UserVoice will absolutely meet our needs, but we'd like to consider alternatives before moving forward. GetSatification appears to provide a similiar model. Are there any other service which we should consider as well?

Ben Griswold
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7 Answers7

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I'd look at IdeaTorrent, which is used by Ubuntu, OLPC, and SourceForge.

lfaraone
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  • I really like how IdeaTorrent looks on paper. It's just been a long time since the last stable release, and I was hoping for a more polished product. – hourback Jul 11 '10 at 03:27
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    IdeaTorrent seems to be abandoned by developers, I wouldn't rely on such product (personal opinion). –  Nov 22 '11 at 10:05
  • Thanks for the info - I have used your info in my review: http://hunchbuzz.com/buzz/alternatives-to-uservoice-getsatisfaction/ – steve0nz Sep 26 '13 at 07:41
  • @lfaraone IdeaTorrent seems to be defunct now. Domain redirects to ad sites. – Michelle Welcks Aug 11 '17 at 20:40
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Well, if you still need some advice, I'd recommend http://idea.informer.com/. It's free and pretty efficient.

LorelLina
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Google Moderator.

matt w
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  • The only thing about Google Moderator, from what I can tell in testing it, is it does not provide the ability for users to discuss the question/idea/suggestion. Other than that, it looks really good. And it's on my Nexus One! – hourback Jul 11 '10 at 03:25
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You can also look at UserRules UserRules

a6hi5h3k
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user767243
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  • Found it a better product thanks to its rich set of features. Liked what they've done with integrating Google Analytics and issue trackers like JIRA etc. Good UI too. – a6hi5h3k May 25 '11 at 18:05
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If you're not limited with hosting environment, I'd recommend to start looking in direction of UseResponse, which will be released in December, 2011. It's a self-hosted PHP customer feedback/interactive customer evaluation software that has only the best features of everything mentioned here.

It's not free, but you'll get full sourcecode and will need to pay for it only once (that's includes year of software updates).

  • And finally v1.0 release - http://www.useresponse.com –  Dec 20 '11 at 00:45
  • 1.0.1 bugfix release is now live, along with 2 new modules available as extras - Sitemap and Newsletters –  Feb 03 '12 at 11:46
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We're to set up a trello board e.g. https://trello.com/board/octopus/4e907de70880ba000079b75c

mcintyre321
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  • I use Trello and it is a great tool but can't see how you could use it in place of UserVoice without shoehorning it in. There is no way to set permissions at a list level which is what would be required. I don't believe there is any restrictions on voting? E.g. you can't limit users to x number of votes only. Votes do not clear automatically clear upon a card going to a specific end states (e.g. Rejected or Completed). – millie Aug 08 '12 at 08:52
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Codex73
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