I have developed an App & uploaded to AppStore.The app is live now. For some users the app is crashing still i am not able to get crash logs in my iTunes connect Account by which the application is uploaded.
Can any one help me finding the issue.
Thanks in advance
Unfortunately Apple does... something with the crash reports before it delivers them to you. It seems to aggregate them somehow, though it's not clear whether this is a process designed to be helpful or just a bug. There's not much you can do; being patient might help. Your best bet is a helpful user telling you when the crash occurs.
The only sure way to get all the crash reports -- and this doesn't really help you right now -- is to include your own crash reporting code. I wrote about my experience on my blog.
For crash reports from Apple via iTunes users have to actively enable crash reporting to Apple - otherwise no reports are sent. For all my apps I saw almost no crash reports, so my guess is most users don't allow crash reports to be sent to Apple.
Your best bet is to include some third party tool for crash reporting (e.g. BugSense or, to an extent, Flurry) or do it yourself.
