IBM Worklight: FT_Open_Face failed: error 2 when using custom fonts

Question

I have been using two versions of my WL App; one for UAT & other for Production. From few days I am getting this error only in the UAT version. However, the code for both versions remain same.

Because of this, the UAT App fonts are coming different.

I am using Benton and Helvetica using CSS

@font-face {
  font-family: 'HelveticaNeueLTStd-Roman';
  src: url('fonts/helveticaneueltstdroman/helveticaneueltstdroman.eot');
  src: url('fonts/helveticaneueltstdroman/helveticaneueltstdroman.eot?#iefix') format('embedded-opentype'), url('fonts/helveticaneueltstdroman/helveticaneueltstdroman.woff') format('woff'), url('fonts/helveticaneueltstdroman/helveticaneueltstdroman.ttf') format('truetype'), url('fonts/helveticaneueltstdroman/helveticaneueltstdroman.svg#helveticaneueltstdroman') format('svg');
}
@font-face {
    font-family: 'BentonSansBold';
    src: url('fonts/Benton/bentonsans-bold.eot');
    src: url('fonts/Benton/bentonsans-bold.eot') format('embedded-opentype'),
         url('fonts/Benton/bentonsans-bold.woff') format('woff'),
         url('fonts/Benton/bentonsans-bold.ttf') format('truetype'),
         url('fonts/Benton/bentonsans-bold.svg#BentonSansBold') format('svg');
}
@font-face {
    font-family: 'BentonSansRegular';
    src: url('fonts/Benton/bentonsans-regular.eot');
    src: url('fonts/Benton/bentonsans-regular.eot') format('embedded-opentype'),
         url('fonts/Benton/bentonsans-regular.woff') format('woff'),
         url('fonts/Benton/bentonsans-regular.ttf') format('truetype'),
         url('fonts/Benton/bentonsans-regular.svg#BentonSansRegular') format('svg');
}

Below is the error message

May  9 10:56:22 iPhone abcApp[7054] <Error>: libMobileGestalt copySystemVersionDictionaryValue: Could not lookup ReleaseType from system version dictionary\
May  9 10:56:26 iPhone abcApp[7054] <Warning>: [LOG] ondeviceready event dispatched\
May  9 10:56:26 iPhone abcApp[7054] <Warning>: \{\
        appVersionPref = "1.0";\
        freeSpace = 13073145856;\
        wlSkinLoaderChecksum = "(null)";\
        wlSkinName = default;\
    \}\
May  9 10:56:26 iPhone abcApp[7054] <Warning>: [LOG] Application did not define an i18n messages object, skipping translation.\
May  9 10:56:26 iPhone abcApp[7054] <Warning>: [LOG] wlclient init started\
May  9 10:56:26 iPhone abcApp[7054] <Warning>: [LOG] Read cookies: null\
May  9 10:56:26 iPhone abcApp[7054] <Warning>: [LOG] CookieMgr read cookies: \{\}\
May  9 10:56:26 iPhone abcApp[7054] <Error>: FT_Open_Face failed: error 2.\
May  9 10:56:27 iPhone abcApp[7054] <Warning>: [LOG] Request [http://172.20.10.6:9082/myApp/apps/services/api/abcApp/iphone/init]\
May  9 10:56:30 iPhone abcApp[7054] <Warning>: [LOG] indicatorIdx =4122\

I read this and looked for missing font files. But all files are there.

Any suggestion, what could go wrong here?

Thanks

Are you testing both apps on the device device or iOS simulator? Try cleaning the project in Xcode before building and running it, or/also make sure to reset the simulator. Maybe it'll help. — Idan Adar, May 09 '13 at 14:12
Yes testing on device. Even have deleted Apps and then re-installed but no benefit. Plus right now, someone had correct fonts on his device with UAT version, but after getting **Direct Update** the font has been changed. It Looks code generation issue. I removed/deleted iPhone environment from the consumer Studio 5.0.5 and then re-added, and re-uploaded the App on console, now when i got update still face issue. Logs showing same exception and fonts are not correct. — AAhad, May 09 '13 at 14:25
are you using custom fonts in your application? how do you define them? you'll need to better explain your application, what it is, etc... edit the question with more details. — Idan Adar, May 09 '13 at 15:05
are you testing the uat and production apps on the same device? what is the ios version? — Idan Adar, May 09 '13 at 15:28
also add information how the app is being built for uat and production, there may be differences the cause it. — Idan Adar, May 09 '13 at 15:40
@Idan, iOS 5 & 6, testing on multiple devices and have same behavior. One a device i install either Test or Production App one by one, but not both altogether at the same time. Built Process: it is the same for both versions, only Workspace is different and different URL in the application-descriptor.xml. — AAhad, May 12 '13 at 07:26
if it always happen - irregardless of direct update, then i suggest you starat playing with the fonts in the css - maybe a specific set or line ther trigger this error... — Idan Adar, May 12 '13 at 15:39
yes it does happen through Direct Update,. I am checking it and will update you. thanks — AAhad, May 12 '13 at 17:46
No, still same issue. I have given fonts in CSS already. It happens on my PC only but another developer's PC, it generates correctly. We both have exactly same environment and versions. thanks — AAhad, Jun 10 '13 at 08:46

score 0 · Accepted Answer · edited May 23 '17 at 12:18

0

Abdul, as you say this happens only on your machine and not on another developer's machine, this sounds more like an environment issue than anything else.

I have also found the following question: Adding custom fonts to my iphone application

edited May 23 '17 at 12:18

Community

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answered Sep 29 '13 at 05:38

Idan Adar

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Thanks a lot, Idan. Basically my CVS had corrupted fonts files :( so i simply recopied again and it worked fine. – AAhad Sep 29 '13 at 10:08

IBM Worklight: FT_Open_Face failed: error 2 when using custom fonts

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