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I have checked the following solution in stackoverflow:

Jira for bug tracking and customer support?

However the custom fields are not populated with the e-mail id as desired. Not sure if i have placed the scripts in the right folder and also if there is any other issue with the script. I am totally alien to scripting. I am trying to get this custom field populated using the script then send notification to customer with the issue id. I have placed the script in the Atlassian\JIRA\atlassian-jira\WEB-INF\classes\custom\listeners folder location. The custom fields.groovy file, create_issue.groovy file and new_case.template are placed in this location. I have added these to the post function in the following order:

Create issue originally Create issue.groovy from the Jira for bug tracking and customer support? Create issue.groovy from the Jira for bug tracking and customer support? new_case.template from the Jira for bug tracking and customer support?

Note: I have not changed any line in the script provided in Jira for bug tracking and customer support?. I have just used what is present there

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Arun Venkatraman
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1 Answers1

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wrote the original post, to use this scripts you need to install the Jira script runner plugin. Than, add the scripts to workflow transitions, in the right place. For example, the Create issues by email script should be attached to the create transition (the first transition in the workflow).

If you still have problems let me know.

Kuf
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