Unable to connect to MongoLab "auth fails" error

Question

I am new to mongo. Recently created an account in mongoLab.

I am trying to connect to the database using the below statement.

mongo ds039487.mongolab.com:39487/webbies -u <dbuser> -p <dbpassword>

Getting the below error

MongoDB shell version: 2.4.8
connecting to: ds039487.mongolab.com:39487/webbies
Wed Dec 11 22:30:16.686 Error: 18 { code: 18, ok: 0.0, errmsg: "auth fails" } at src/mongo/shell/db.js:228
exception: login failed

Note: dbuser - is an User created in mongoLab

What is missing in this? Kindly advice.

Typically this is due to mistakingly using your mongolab.com username and password, instead of the database username and password, but if that's not the case you should write into support@mongolab.com. — pneumee, Dec 11 '13 at 19:16
Don't forget to **Add Database user** in mlab also https://i.stack.imgur.com/JymGw.png — rash, Apr 17 '18 at 05:30

score 44 · Answer 1 · answered Nov 04 '15 at 15:25

44

Old thread, but just in case it helps anyone else: my problem was using shell version 2.4.9 to connect to mongo db version 3.0.7 (http://docs.mongolab.com/connecting/#mongo_shell).

Updating my shell sorted it (https://docs.mongodb.org/master/tutorial/install-mongodb-on-ubuntu/).

answered Nov 04 '15 at 15:25

ChrisV

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This helped me too! Thanks! – ossys Jan 22 '16 at 16:15
this should be actual solution. – Mar 14 '18 at 11:49

score 33 · Accepted Answer · answered Dec 12 '13 at 02:52

33

Thanks to pneumee.

The issue was because I was using my mongolab.com username and password, instead of the database username and password.

It is working now.

answered Dec 12 '13 at 02:52

Hannan Shaik

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Excellent! Happy mongo'ing. :) – pneumee Dec 13 '13 at 04:04

score 12 · Answer 3 · answered Apr 23 '15 at 18:55

OK - I figured it out and would also like to add onto pneumee's answer.

Go to mongolab.com
Login.
Navigate to the "Users" tab.
If you have forgotten your Username and Password for the database, I suggest you "Add a new user" and supply it with the username and password.

db username and db password

score -6 · Answer 4 · answered May 20 '14 at 11:22

-6

default users in db

login: admin 
password: admin

check users in https://mongolab.com/databases/MYDBNAME#users

my problem was being putting login and password mongolab

answered May 20 '14 at 11:22

Johnathan Douglas

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Unable to connect to MongoLab "auth fails" error

4 Answers4

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