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I've noticed this recently, and I don't remember it being this way:

Those familiar with Crystal, will be familiar with the Crystal Report Viewer and the toolbar:

enter image description here

When I press the print button I get this:

enter image description here

That's the prompt you receive when it is going to generate a PDF. My reports are set to use ActiveX! Clicking OK will bring up the PDF Viewer (for me Foxit).

BUT .... (there's always a but) ... if I put my website into Compatibility View and click the Print button I get the dialog I expect:

enter image description here

So, what's going on here? Yes, my site was already a 'Trusted Site', and every ActiveX setting you can imagine is enabled. The fact that when I'm in Compatibility View I get the correct ActiveX prompt tells me those settings are OK.

And IE11 has an ActiveX Filtering setting (Tools menu) and that's not enabled, so it's not that.

What's going on here???

EDIT: Tested in IE10 and IE9 - works fine. IE11 is when it "broke".

JustLooking
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  • Sounds like an IE issue. Is this the 64 bit IE? – campagnolo_1 Dec 19 '13 at 14:07
  • Hrmmm. Good question. I forgot to check if the default on my machine is to use 64-bit vs. 32-bit. That Active-X dll is a 32-bit version. I'll check it out. – JustLooking Dec 19 '13 at 16:03
  • Opened the iexplore.exe from Program Files and Program Files (x86) and they both behaved the same. – JustLooking Dec 19 '13 at 16:06
  • That's what I was going for. Too bad it didn't work. – campagnolo_1 Dec 19 '13 at 16:10
  • If you hit F12 in your IE and change the browser mode to IE10, is it working then? – campagnolo_1 Dec 19 '13 at 16:11
  • I was going to try different versions today. See when it stopped failing. Didn't realize I could hit F12 and change browser mode, can't find out how to do it ... googling now! – JustLooking Dec 19 '13 at 16:21
  • Well, I kind of remember doing that before, but IE11 has hid it on me or something. I'm now reading this stackoverflow article: http://stackoverflow.com/questions/17871124/how-to-bring-back-browser-mode-in-ie11 – JustLooking Dec 19 '13 at 16:22
  • I'm just going to pull open some VM's. True test - using the actual browsers. I'll report back. – JustLooking Dec 19 '13 at 16:33
  • Opened up my IE9 VM (the VM's you download from Microsoft for testing browser versions), and it worked fine. This happened in either IE10 or IE11. I have to get an IE10 VM, going to the MS site now ... – JustLooking Dec 19 '13 at 18:41
  • I'd wager that 10 will work fine. – campagnolo_1 Dec 19 '13 at 19:05
  • You would win that wager. Just downloaded an IE10 VM from modern.ie, started it, tested: worked fine. It's definitely IE 11. – JustLooking Dec 19 '13 at 19:56

1 Answers1

1

After following your testing I would recommend two things:

  1. Check to see if there is an updated version of ActiveX available that may resolve your issue. I would check for that on the Microsoft sites as well as SAP.
  2. Put up a post on the SAP Crystal forum asking for a solution. I have already checked their forum this morning but was not able to find anything related.

For now I guess you'll just have to view your app in compatibility mode or go back to IE10 until there is a fix.

EDIT: A solution was found over at the SAP forums. It was suggested to update his CR Basic version to the CR for VS version. Please see the thread here.

campagnolo_1
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  • I ended up over at the SAP Crystal forum (your point #2). To take a step back I'm using the Crystal Reports Basic that comes with Visual Studio 2008. Their solution is to update to the Crystal Reports that comes with Visual Studio 2010 or greater. Then, I could get updates for IE11 support. I won't get that using the version I use. Thanks for your input. – JustLooking Dec 20 '13 at 16:22
  • I'm glad you got it figured out. It's a new issue for me and I'm glad that a solution was found so other people can benefit from it. – campagnolo_1 Dec 20 '13 at 16:24
  • Yes, me too. For all points. Thanks again, appreciated. I'm posting the SAP link for reference: http://scn.sap.com/thread/3473468 – JustLooking Dec 20 '13 at 16:26
  • Updated my answer to include your link so it doesn't get overlooked. Cheers! – campagnolo_1 Dec 20 '13 at 16:30