Checkpoint VPN issue: Connectivity with VPN service is lost

Question

I have installed SecuRemote Client of checkpoint E75.30 on my computer running Windows 8.

When I try to perform any of SecuRemote functions e.g. See client, Add client, See options etc. it gives the error "Connectivity with VPN service is lost" I checked if the Check Point Endpoint Security VPN service would start automatically, but it did not.

When I try to start it manually I get "Error 1075: Dependency service does not exist or has been marked for deletion", however Dependency service is DHCP client which is running fine.

Did you resolve this issue? Having the same problem! – shabos Jan 21 '15 at 09:58 — shabos, Jan 21 '15 at 09:58
No, I didn't unfortunately... – user1997268 Jun 18 '15 at 06:19 — user1997268, Jun 18 '15 at 06:19

score 14 · Answer 1 · edited Jun 19 '18 at 08:07

14

I managed to fix this issue on Windows 7 by going to

Control Panel
Programs and Features
Check Point Endpoint Security VPN
right click
repair

edited Jun 19 '18 at 08:07

Bruno Bieri

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answered Jan 18 '16 at 09:41

Bruce Lee

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This worked for me!!! – Nithyanandan Sathiyanathan Jan 17 '18 at 09:38

score 12 · Answer 2 · answered Sep 19 '16 at 14:55

12

I managed to solve it by going into 'services' (start menu, type services) and noticed that checkpoint service was disabled. once you enable it, you should be all set.

answered Sep 19 '16 at 14:55

yasser

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in my case the services were running, but restart solved – Michi Nov 27 '19 at 08:47

score 8 · Answer 3 · answered Feb 11 '16 at 17:06

8

It's happening a lot in windows 10 updates. To solve, just found the Check point services, there are two, and start then. In msconfig, check the services to start with windows. I don´t know why, windows 10 updates disable this services.

answered Feb 11 '16 at 17:06

Rodrigo Prieto

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In my case, I think I broke this by disabling CheckPoint from startup in Windows 10 Task Manager, which caused CheckPoint's service not to be running. It's stupid that CheckPoint doesn't start the service itself, but at least manually starting it helped me. Thanks. – Phlucious Nov 30 '17 at 15:57
I tried this.but the service (check point end point security vpn) does not start – Chameera M Perera Mar 18 '20 at 12:48

score 3 · Answer 4 · answered Apr 11 '18 at 08:53

I found a solution to this problem.

I had McAfee installed on a new laptop (win 10 x64). Installed VPN, Error connecting. Uninstalled McAfee. Error. Repaired Checkpoint VPN. Error. Restart and repair. Error. Always got the error "Unable to load Virtual Network Adapter".

I am a contractor to a client who uses Checkpoint so cannot view checkpoint's KB articles. So cannot view any of their solutions. Client cannot give me login.

So. Finally figured this out:

Click Start, click Run, type cmd.exe, and then press ENTER.
Type set devmgr_show_nonpresent_devices=1, and then press ENTER.
Type Start DEVMGMT.MSC, and then press ENTER.
Click View, and then click Show Hidden Devices.
Expand the Network Adapters tree.
Right click on Check Point Virtual Network Adapter For Endpoint VPN Client select Disable and then again and Enable
Attempt to connect now.

Thanks to This Link for steps 1-5.

score 1 · Answer 5 · edited Sep 13 '16 at 18:03

1

I had the same problem, I was able to resolve this by going to control panel, services, and then I started all of the Check Point services (there are 4 and 2 were down)

edited Sep 13 '16 at 18:03

Bhargav Rao

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answered Sep 13 '16 at 18:02

shai

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score 0 · Answer 6 · answered Aug 04 '15 at 09:13

I am not sure if you are still getting this error, or if you have resolved it, but I was having the same problem and found this question.

I was getting the same error message, but I was able to restart the service without any errors.

Here are the dependant services that I have running:

Check Point Virtual Network Adapter - Apollo
DHCP Client

DHCP Client is dependant on the following:

Ancillary Function Driver for Winstock
NetIO Legacy TDI Support Driver
Network Store Interface Service

Have you checked if those services are running? Try restart them if possible.

This page recommends deleting the services and restarting your machine. I would create a restore point before you try deleting any services.

score 0 · Answer 7 · answered Mar 30 '17 at 21:39

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I solved this issue by Right click >>> repair on the file : CheckPointVPN.msi .

answered Mar 30 '17 at 21:39

itzik Paz

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did not help... – Jindrich Vavruska Oct 10 '18 at 11:39

score 0 · Answer 8 · answered Sep 22 '17 at 05:39

I got same problem and resolved. * If you use LAN connection, try it by disconnecting the LAN cable and connecting to WiFi. * If not works, try it by connecting via a Dongle or Mobile Hotspot.

(LAN connection and WiFi of the company get it's proxy and proxy prevents the VPN)

Ivan · Answer 9 · 2017-11-20T22:50:39.807

0

I had the same issue but fix this simply with rightclick->run as administrator

edited Nov 20 '17 at 22:50

answered Nov 20 '17 at 13:37

Ivan

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Please restrict your answers to technical content. ASCII art isn't helping your readers. – GhostCat Nov 20 '17 at 14:11

score 0 · Answer 10 · answered Feb 20 '18 at 14:59

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Go to the BIOS settings and uncheck Auto Switch Network Adapters

answered Feb 20 '18 at 14:59

J.L

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Checkpoint VPN issue: Connectivity with VPN service is lost

10 Answers10