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I have a Softlayer instance with IBM Collaboration QuickStart image v3.5 installed. Following the guide here, I have the server up and running. However whenever I log in using the details I provided during the setup wizard, I immediately get an 'access denied' message.

  • I have tried logging in as admin with no success.
  • I have tried finding the logs (with no success) in order to see what is actually causing the problem.

I am not sure whether I have configured something wrong during the setup, any suggestions?

Carl henderson
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    what admin are you logging in as? and what URL? - also an image would help – Paul Bastide May 16 '14 at 12:10
  • I was logging in as qsiadmin at /homepage/login/. That was saying the credentials were wrong. I also tried logging in as lsuarez which is when I was getting access denied. Image: http://imgur.com/1xKpIkf – Carl henderson May 16 '14 at 14:12
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    try /profiles and then see what it says, if it comes back with an error, logging in, I'll ask for more details, if it does not, you'll have to run a command to import the SSL Certificate into the truststore. – Paul Bastide May 16 '14 at 17:22
  • There was no error, it still does not show me as being logged in though. But that seems like progress! What command do I need to run? Thank you for your help! – Carl henderson May 19 '14 at 09:43
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    run this command /local/qsi/was/util/updateTrustStores.sh it should make the homepage useable... if not, update the thread here, and I'll walk you through the manual steps – Paul Bastide May 27 '14 at 13:31

1 Answers1

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in this case, the best result is to rerun the sync_all_dns.sh command. The command enables the users in the Directory to be populated.

Then the user's should be able to login successfully.

Paul Bastide
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