Cannot set app icon with transparency to iTunes Connect

Question

iTunes Connect has been updated in the last few days, now when I try to update App Icon (not screenshot) I get the following error:"Images can't contain alpha channels or transparencies."

enter image description here

I had no such trouble in the past, has Apple changed its guideline on app icon or is this perhaps a bug in the new site? If the guideline has been changed, is the solution to simply remove any transparency?

Its mistake in your app icon that contain some alpha and transparencies , need to change it, yesterday I also uploaded one application then getting same error, after change app icon by designer, It has uploaded successfully. — Jogendra.Com, Sep 10 '14 at 06:10
Check this : http://stackoverflow.com/questions/25681869/images-cant-contain-alpha-channels-or-transparencies — Jayprakash Dubey, Jan 05 '15 at 10:31
**A Simple Hack!!!** Convert You png to jpg format and good to go. [Convert Now][1] [1]: https://png2jpg.com/ — Soban Arshad, May 28 '20 at 08:13

score 45 · Answer 1 · answered Oct 25 '14 at 06:35

45

Here is the cool stuff which will solve this problem.

Step 1 - Open your icon image in Preview Step 2 - Go to File -> Export, You will get a drop-down as shown in the image below. Step 3 - Uncheck the Alpha and Save

Then use the exported icon Image. Now it will work.

Exporting icon image

answered Oct 25 '14 at 06:35

Janmenjaya

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Great stuff.... I changed my image from png to jpg but that did not remove alpha channels.. This solution worked form me.... Thanks – AL̲̳I Nov 21 '14 at 12:10
This pointed me in the right direction but didn't quite work for my file. For me, what happened was Preview saved a blank image when I did File -> Export and unchecked Alpha. What did work however was to Save As a new file name and uncheck Alpha on the Save As dialog box. – ClayJ Jan 11 '20 at 12:41

score 4 · Accepted Answer · answered Sep 10 '14 at 06:26

4

Your icon should be without transparency(Alpha Channel) and of size 1024 X 1024. It could be either JPEG, JPG or PNG type. Refer apple doc here

I have also attached a screenshot for which highlights the size & other specs for icon. enter image description here

answered Sep 10 '14 at 06:26

Dipen Panchasara

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Thanks for the answer, has it always being the case that no transparency/alpha is allowed? – Kai Sep 10 '14 at 07:05
no they have changed it a while ago. but no onwards they don't allow alpha. – Dipen Panchasara Sep 10 '14 at 07:06
OK this clears things up as I distinctively remember that it was allowed – Kai Sep 10 '14 at 07:07
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**A Simple Hack!!!** Convert You png to jpg format and good to go. [Convert Now][1] [1]: https://png2jpg.com/ – Soban Arshad May 28 '20 at 08:12

score 1 · Answer 3 · answered Sep 10 '14 at 06:19

1

Remove any transparency from your app icon and try to upload app icon after that... See here

answered Sep 10 '14 at 06:19

Viper

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score 1 · Answer 4 · answered Jan 17 '15 at 13:54

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Open your image(1024x1024) with Gimp and go to File --> Export
Select File Type as JPEG image and click Export button on the right bottom corner.

enter image description here

answered Jan 17 '15 at 13:54

ethemsulan

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Cannot set app icon with transparency to iTunes Connect

4 Answers4

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