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I have a few questions:

  1. Where is the crash report tab now in the redesigned itunesconnect.apple.com? Previously it used to be below "Additional Information"?
  2. Does the crash report (crash report in iTunes) contain a UDID? I am asking because I'm wondering how I can identify which UDID a particular crash happened for?

Thanks.

maddy
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6 Answers6

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The crashreports are now in XCode.

In XCode, open the "Organizer" Window.

In the Organizer, select an app, and click on the "Crashes" tab.

Bram
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  • Indeed ! Thank you ! However, it s empty for me... Is there something else to do to see crash report ? – Mayoul Mar 29 '18 at 08:42
  • If it is empty, then there were no crashes, or if there were, the people experiencing the crashes did not opt-in to the data gathering. – Bram Mar 29 '18 at 15:56
  • Hum :/ Okok, well hope it s the first option ahah – Mayoul Mar 30 '18 at 14:03
  • @Mayeul For future reference of anyone else that might see this make sure the correct app store version is selected. Xcode allows you to narrow down viewable crash logs by version which could be confusing for some developers if they've updated their app. – AnthonyOSX Jun 25 '18 at 21:34
  • Hi AnthonyOSX - i can see the crash report for my app but i cant understand the crash report. it is nothing found my app related code.what i do? – Venka Tesh user5397700 Dec 06 '19 at 13:42
18

in iTunes connect, you can go to versions and scroll to: Additional Information at the bottom and click crash reports

enter image description here

Kaptain
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yeahdixon
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12

@Kerni Looks like with new update the above described options are not available any more. Please follow the below steps to retrieve crash logs

Ab'initio
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6

If you open iTunes connect in a web browser, click on "App Analytics" and select the app you are interested in, then a graph of crash reports will be shown at the bottom right. The title of this graph "Crashes" is a hyperlink and will take you to a more detailed crash report graph. However, to see the actual call stack for any individual crash, you will need to do this from the XCode Organizer tool.

The Google Developer console provides much more detail for reported app crashes in the browser as well as making it much easier to view user reviews. So Apple certainly has room for improvement here.

Ant
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  1. The menu doesn't seem to be available any more. (Besides that you mostly did not see any crashes in there anyway, so it wasn't useful)

    Correction As @yeahdixon notes the crash reports link is now available below Additional Information.

  2. Crash reports never contain the device UDID and are always anonymous.
Kerni
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1

My app was released yesterday, but there is no option for viewing crash reports in iTunes Connect for me at this point.

enter image description here

Matt R
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    yes you are right, i have googled and see many blogs at the time i posted question, i came to conclusion that our app users must send diagnostic reports to apple from setting option.Also apple will take time to publish it on itunes connect.SOME LINKS http://stackoverflow.com/questions/12241695/i-can-not-get-a-crash-report-in-itunes-connect http://stackoverflow.com/questions/4208557/submit-crash-logs-to-apple-via-itunes-connect – maddy Sep 25 '14 at 07:01