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I have made a video for my app and upload this App Preview onto iTunes Connect. However, it cannot be saved. I already used the latest Safari on OS X 10.10 and tried many times.

Anyone succeed with upload an App Preview?

northtree
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3 Answers3

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Try restarting Safari. Worked for me after 5 failed attempts with different files.

Ian
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Had the same problem that iTunes Connect would not save the video.

Turns out the screen recordings I made with QuickTime off of an iPad/iPhone via Lightning cable had a frame rate that was too high (~58fps). The Apple docs say that max 30fps are allowed.

I changed the framerate with ffmpeg (installed via Homebrew):

ffmpeg -i input.mov -r 30 output.mov

Bonus: If you want to strip the audio from the recording, add -an as a parameter.

ffmpeg -i input.mov -an -r 30 output.mov
Frank R
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convert vidoe online using this site and upload again http://video.online-convert.com/convert-to-mp4

and set the following

vid bitrate : 10240 frame rate: 30 audio quality: 256

mohammad alabid
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