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I have an application which has a login screen, there are two options, 1 login with twitter and 2. username and password.

This application is live on the store, however, I am currently getting some reports of connection being refused to api.parse.com. I have tested here on multiple devices and it's connecting fine.

Are there any reasons that parse may refuse connection other than there being an issue with their servers? Could device imei etc come into play? I just find this unusual that it's happening for some and not others. Plus, I'll end up losing a lot of users in this way.

Any guidance is appreciated.

I'd really appreciate any help on this if anyone knows anything about it, parse.com status says it's fully operational, there's no parse forum any more, if someone could give me some insight it would be great

DJ-DOO
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  • I believe that you can get problems like that if you exceed the free tear. I'd suggest to check your dashboard. –  Sep 23 '14 at 12:25
  • I had thought that myself and I have checked it but we're no where near limits.. – DJ-DOO Sep 23 '14 at 12:30
  • Then please elaborate on what "connection refused" means. Some stack traces would be useful. –  Sep 23 '14 at 12:32
  • this is the problem, it's not a crash and it's not happening on our devices so I don't have any stack traces..I received an email with the error : i/of failure: org.apache.http.conn.HttpHostConnectExectption: Connection to https://api.parse.com refused – DJ-DOO Sep 23 '14 at 12:38
  • I'd suggest to ask on Parse forums. –  Sep 23 '14 at 12:53
  • there isn't a parse forum anymore just archives...it's suggest you move your question here and add parse.com tag – DJ-DOO Sep 23 '14 at 13:49

2 Answers2

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Just throwing this out as a possibility, this maybe a SSL issue since your are connecting to https:// endpoint.

The built in trusted root certificates vary from phone to phone, so the connection could be failing because the certificate is missing.

In that case you maybe able to install a root trusted certificate.

Here is a relevant link about the certificate used by parse.com, DigiCert High Assurance EV Root CA :

Community
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Emil Davtyan
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  • thank you for you reply, I sincerely hope that's not the issue as it might cause serious issues down the line with a lot more users – DJ-DOO Sep 24 '14 at 10:42
  • I'm not entirely sure if your answer is the cause for this but it has come to our attention that the user's phone that this occurs on is rooted which may indeed have an impact on security certificates etc.. – DJ-DOO Oct 01 '14 at 10:17
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I have faced a similar issue and it boils down to an ad blocker called AdFree. Ask the users having this issue, if they have the said ad blocker and to disable it and try.

Ameer
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