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Took screenshots for every size in the simulator and I'm having a problem with 4.7-inch (iphone 6) and 5.5-inch (iphone 6 Plus) screenshots only.... With 4-inch and 3.5-inch had no problem uploading.

Error states: One or more screenshots have the wrong aspect ratio. For more information, see the Developer Guide.

On the Dev-Guide says:

4.7-inch -> 750 x 1334 pixels for hi-res portrait
5.5-inch -> 1242 x 2208 pixels for hi-res portrait

My screenshots HAVE those dimensions, I took them with the respective simulators. Any one had a similar problem?

(Already tried renaming the screenshots, avoiding strange characters and what not... No success yet)

Fdo
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  • I'm having same problem right now. The same images worked fine a few days ago, so it looks like iTunes Connect has temporarily lost its mind. – Darren Sep 24 '14 at 22:38
  • Yeah, at least it seems we're not alone in this, already sent an issue to Apple contact center, seems like we're just gonna have to wait :( – Fdo Sep 24 '14 at 22:46
  • I am having the issue with images that I successfully submitted earlier in the day. This is an iTunes Connect issue. I've submitted a support request--I suggest you do the same. – Mike Sep 24 '14 at 22:47
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    I'm having the same issue right now. – edwardmp Sep 24 '14 at 22:50
  • Same here, only happens for iPhone 6/6+. – Kaylee Calderolla Sep 24 '14 at 23:43
  • Yep same here. Emailed apple and they said they had engineers looking at it – Stephen Sep 24 '14 at 23:50
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    I can't believe how buggy the new iTunes Connect is. This is not the first issue I've had with it. Other 500 server error issue was resolved by me using Safari instead of Chrome.. – edwardmp Sep 25 '14 at 00:09
  • I am having this issue right now. – Amit Kalra Oct 31 '15 at 20:03
  • @AmitNivedanKalra are you taking the screenshots from the respective simulator (Cmd+s)? Back then this was caused by a temporary bug in iTunes Connect – Fdo Oct 31 '15 at 20:08

5 Answers5

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set the simulator scale to 100%

Simulator > Window > Scale > 100%

johnny
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It's been a temporary problem by Apple. Now it should accept your images: Uploading screenshots to iTunes connect for iPhone 6 and 6+

Community
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lnjuanj
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Just rename them to "1.png" and so on.

ygweric
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The iOS Simulator began scaling images. If you're scaling is anything other than 100, change it back to 100. I had the same issue, this seemed to solve it.

Amit Kalra
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  1. Run your app on the simulator, and save screen shots.

  2. Rename those screen shots to 4.7.1 (iPhone 6), 5.5.1 (iPhone 6 plus) and so on.

Saumya
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