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I have two machines here at work, both are Windows 7 64 Bit machines with Internet Explorer 11 on them. When visiting any sites that use javascripts window.open() command, the following error occurs:

no such interface supported

and the page requested is never opened.

From researching this, if found that Microsoft says to install the latest cumulative update for Internet Explorer to fix this problem:

http://www.microsoft.com/en-us/download/details.aspx?id=43545

It's already installed on both systems with the problem. This error still occurs even though with IE patch is installed. For that matter, all current MS updates/patches have been installed on both systems.

Any ideas on this one?? Not sure what else to try?? Sure, they can use firefox or chrome but sometimes IE has to be used...Argg!!!

UPDATE

It appears that IE 11 version 11.0.9600.17280 doesn't have this problem while version 11.0.12 does. Bother running on Windows 7 64 bit machines..

GoinOff
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1 Answers1

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Verify that you have this Microsoft update installed:

Windows 7

http://support2.microsoft.com/kb/2936068

You can check Control Panel > Programs and Features > View installed updates, and look for 2936068

Windows 8.1

http://support.microsoft.com/kb/2854645

nothingisnecessary
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  • I've seen this article too and it's for ftp: destinations. My problem occurs in a normal HTML page which uses window.open() function in javascript. I'll check to see if it's installed anyways. – GoinOff Oct 10 '14 at 17:52
  • I've seen that you've modified the post, will check to see if these patches are installed. – GoinOff Oct 10 '14 at 17:56
  • Interesting - I ran into this a while back when I manually downloaded IE11, but my other Win7 box that got IE11 via Windows updates didn't do it since included the security fix. Installing this KB fixed it for me, but if you still see it after installing hotfix (if not installed), and reboot, you can try the other tricks: hit F12 to open dev tools and check the Console for errors; Add a site to your trusted sites security zone and restart IE and test (remove from trusted sites when done testing!); Create a local html file hosted on local IIS server (assuming IIS installed) and test open() – nothingisnecessary Oct 10 '14 at 17:56
  • All patches and updates have been installed. Found more systems here at work that run IE 11 Version 11.0.9600.17280 that don't have the problem. It appears that version 11.0.12 is the version that has this problem. I tried playing with the security setting in Internet Option too but that didn't help for systems running IE 11 version 11.0.12. – GoinOff Oct 10 '14 at 19:56
  • The answer stands. KB # is the permanent information, and can be googled (or Binged) even if hyperlink (which is only added for convenience) becomes inactive. – nothingisnecessary Nov 29 '17 at 23:52
  • This is worse than useless for developers trying to prevent visitors from encountering the error on their website. – catbadger Dec 04 '17 at 19:32
  • @catbadger If it's a user error, you can't prevent it. After all, it's a JavaScript error, aka a *client* error. – mbomb007 Jul 23 '18 at 16:19