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I am developing an Android App. I was able test it on my device successfully. So I pushed the released version on Google Play store. Now I uninstalled the debug build from my device and tried to download it from the Play Store. But when I click on install button, I am getting this error.

you cannot install this app because another user has already installed an incompatible version on this device...

enter image description here

I am only using Google Play services. Not using any storage or anything that might be different for different users and Android L. What changes should I make in my app source to resolve this?

Edit

AndroidManifest

<?xml version="1.0" encoding="utf-8"?>
<manifest xmlns:android="http://schemas.android.com/apk/res/android"
package="com.unary.untangleit"
android:versionCode="1"
android:versionName="1.0" >

<uses-sdk
    android:minSdkVersion="8"
    android:targetSdkVersion="21" />

<uses-permission android:name="android.permission.INTERNET" />
<uses-permission android:name="android.permission.VIBRATE" />
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />

<application
    android:allowBackup="true"
    android:icon="@drawable/ic_launcher"
    android:label="@string/app_name"
    android:theme="@style/AppTheme">
    <activity
        android:name=".GameActivity"
        android:label="@string/app_name"
        android:screenOrientation="portrait" >
        <intent-filter>
            <action android:name="android.intent.action.MAIN" />

            <category android:name="android.intent.category.LAUNCHER" />
        </intent-filter>
    </activity>

    <meta-data
        android:name="com.google.android.gms.games.APP_ID"
        android:value="@string/app_id" />
    <meta-data
        android:name="com.google.android.gms.appstate.APP_ID"
        android:value="@string/app_id" />
    <meta-data
        android:name="com.google.android.gms.version"
        android:value="@integer/google_play_services_version" />
</application>

Abhishek Batra
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  • Did you place any restrictions in the manifest to restrict your app to certain types of phones? – iRuth Feb 15 '15 at 04:37
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    Can you try clearing the app data of google play app and try – Fahim Feb 15 '15 at 04:50
  • @iRuth I guess no. Please see the edit. – Abhishek Batra Feb 15 '15 at 05:00
  • Do you have multiple users for the device? – John P. Feb 15 '15 at 05:06
  • Have you trued going in under every user and deleting the app? – John P. Feb 15 '15 at 05:27
  • I removed app data, updates and cache in Google Play Store and it doesn't help. But I found solution, see link http://www.problogbooster.com/2014/10/Unknown-Error-Code-During-Application-Install-24-play-store-app-installation.html – Volodymyr Feb 19 '15 at 09:38
  • Here is the answer that you are looking for: http://stackoverflow.com/questions/28853250/you-cannot-install-this-app-because-another-user-has-already-installed-an-incom# – Long Dao Feb 21 '16 at 05:57
  • check this answer. http://stackoverflow.com/questions/28853250/you-cannot-install-this-app-because-another-user-has-already-installed-an-incom – Dalvinder Singh Jun 20 '16 at 06:36
  • duplicated: http://stackoverflow.com/questions/28853250/you-cannot-install-this-app-because-another-user-has-already-installed-an-incom/ – Dennis Yekimov Feb 05 '17 at 07:59

5 Answers5

11

I solved this issue by uninstalling debug version of the app and then clearing data of play store app.

If this still doesn't work, you can follow these steps given in this site.

Go to any root file manager, and navigate to directory: root >> data/data folder.

Find the relevant folder of that app which you were installing from play store.

Then delete that folder. [Note: Here you will loose all data related to that app].

Now go to play store, and try to install that app again.

Check you have fixed your error.

Hope this helps!

Update: Thanks Abhishek, you can also try uninstalling the app using adb:

adb shell pm uninstall com.packagename

Bipin Bhandari
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    Even uninstalling the package through ADB solves the problem :). You can add this in your answer. It will help others too. – Abhishek Batra Feb 25 '15 at 17:34
  • Works with adb uninstall, but the -k option must not be used (-k: keep the data and cache directories around after package removal). Use adb shell pm uninstall com.packagename. – Flashbump Mar 03 '15 at 11:43
  • What phone you used? This problem occurred for me in Meizu M571H, but not in others phone model i used before. Maybe we can make the list of the problematic phone model – HendraWD Dec 16 '16 at 08:02
5

I solved this problem in this way:

  1. Go to Settings > Apps
  2. Find your app and open the App Info
  3. Open the overflow menu (3 vertical dots)
  4. Choose Uninstall for all users.

enter image description here

Jorge Casariego
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5

For Redmi or Mi Phones, the debug app was got installed on second space.

  1. Go To Setting -> Second Space -> Open Second Space.

  2. Settings -> App - > downloaded app list.

  3. Click on the application, You want to Uninstall.
  4. Click on Uninstall.
  5. Back to First space from setting.

Or For Other Phones

  1. Go to settings -> apps -> downloaded app list
  2. You can see the installed applications in the list
  3. Click on the Application
  4. Click on uninstall for all users options.
Vipan
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1

Somehow adb shell pm uninstall com.packagename did not work for me. I am not sure if this was because I was on a lollipop device.

The answer suggested in this link did the trick. Hope this helps someone else.

Community
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luckylukein
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0
  • Go to settings > apps > downloaded app list
  • You can see the installed applications in the list (may be towards the very end)
  • Click on the application,go to the menu option
  • Click on uninstall for all users options
Shaik Wajid
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