I am analyzing several Sentiment Analysis algorithms to classify and prioritize call center calls. I have been trying to look for this type of data on the web, but found nothing.
Ideally I would like to have several two-way conversations, preferably regarding baking or insurance industry.
The idea is to process this data in order to see if the customer is hangry, and needs a fast reply, or if he hasn't much urgency.
Any help is greatly appreciated.
