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1. Symptom

1.1 frontend

When I download and configure pentaho on my redhat server, it works on IE, but can't access by chrome with the admin account. you may see the attached pic below, loading all the time enter image description here

1.2 Chrome

Updated 1.2 on 2016/06/15 based on fvu comment

There are also some mistakes on Chrome, below is the screenshot

enter image description here

1.3 backend

I find some useful information in the log, but can't find anything useful on google. the log is below:

Reference number: 334266e0-aecf-41c6-afb5-7fb966b76d84
2015-06-12 15:01:07,539 ERROR [org.pentaho.platform.dataaccess.datasource.wizard.service.impl.ConnectionServiceImpl] ConnectionServiceImpl.ERROR_0002 - Unable to get the list of connections: DatasourceMgmtService.ERROR_0004 - Error occurred during retrieving the datasource . Cause: exception while getting children for folder with id "cde5df46-b71d-40e0-b728-b506dec1abbb"

Reference number: c17467b1-a9a8-4d54-9bd3-defb0531ec13
2015-06-12 15:01:07,964 ERROR [org.pentaho.platform.dataaccess.datasource.wizard.service.impl.DSWDatasourceServiceImpl] DatasourceServiceImpl.ERROR_0022 - Unable to process logical model for domain id: steel-wheels.
org.pentaho.platform.api.repository2.unified.UnifiedRepositoryException: PentahoMetadataDomainRepository.ERROR_0005 - Error retrieving domain with id [steel-wheels] - exception while getting data for file with id "ccd90ccc-5d7c-4b47-be28-2f36612703ad"

Reference number: 9f7ae68e-4bd9-4511-928e-a32c2d2e7bc6
    at org.pentaho.platform.plugin.services.metadata.PentahoMetadataDomainRepository.getDomain(PentahoMetadataDomainRepository.java:312)
    at org.pentaho.platform.plugin.services.metadata.SessionCachingMetadataDomainRepository.getDomain(SessionCachingMetadataDomainRepository.java:193)
    at org.pentaho.platform.dataaccess.datasource.wizard.service.impl.DSWDatasourceServiceImpl.getLogicalModels(DSWDatasourceServiceImpl.java:427)
    at org.pentaho.platform.dataaccess.datasource.wizard.service.impl.DatasourceResource.getDSWDatasourceIds(DatasourceResource.java:160)
    at sun.reflect.GeneratedMethodAccessor125.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:616)
    at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
    at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$TypeOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:185)
    at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
    at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
    at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
    at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
    at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
    at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
    at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1511)
    at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1442)
    at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
    at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
    at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
    at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
    at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
    at org.pentaho.platform.web.servlet.JAXRSPluginServlet.service(JAXRSPluginServlet.java:62)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.pentaho.platform.web.servlet.JAXRSPluginServlet.service(JAXRSPluginServlet.java:67)
    at org.pentaho.platform.web.servlet.PluginDispatchServlet.service(PluginDispatchServlet.java:89)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.PentahoWebContextFilter.doFilter(PentahoWebContextFilter.java:161)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.PentahoRequestContextFilter.doFilter(PentahoRequestContextFilter.java:83)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:378)
    at org.springframework.security.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:109)
    at org.springframework.security.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.ui.ExceptionTranslationFilter.doFilterHttp(ExceptionTranslationFilter.java:101)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.providers.anonymous.AnonymousProcessingFilter.doFilterHttp(AnonymousProcessingFilter.java:105)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.ui.basicauth.BasicProcessingFilter.doFilterHttp(BasicProcessingFilter.java:174)
    at org.pentaho.platform.web.http.security.PentahoBasicProcessingFilter.doFilterHttp(PentahoBasicProcessingFilter.java:88)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.context.HttpSessionContextIntegrationFilter.doFilterHttp(HttpSessionContextIntegrationFilter.java:235)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.pentaho.platform.web.http.filters.HttpSessionPentahoSessionIntegrationFilter.doFilter(HttpSessionPentahoSessionIntegrationFilter.java:265)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.wrapper.SecurityContextHolderAwareRequestFilter.doFilterHttp(SecurityContextHolderAwareRequestFilter.java:91)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:175)
    at org.springframework.security.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:99)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.SystemStatusFilter.doFilter(SystemStatusFilter.java:59)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:112)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.WebappRootForwardingFilter.doFilter(WebappRootForwardingFilter.java:66)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:606)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:636)
Caused by: org.pentaho.platform.api.repository2.unified.UnifiedRepositoryException: exception while getting data for file with id "ccd90ccc-5d7c-4b47-be28-2f36612703ad"

2. Environment

  • server OS: Linux version 2.6.32-131.0.15.el6.x86_64（Red Hat 4.4.4-13）
  • Pentaho: 5.0.1 stable community edition
  • Chrome: 43.0.2357.124 m
  • Laptop: Windows 7 Home edition, Chinese characters only

3. Reference

the following list is the document I find useful, especial the last one I use this document to configure my pentaho system.

Is there anyone have any clues about my questions ?

  1. Why I followed every steps on the manual, there is still error logs in the tomcat/logs/pentaho.logs?
  2. why now I can't access by chrome but can access by IE with admin account?

Thanks in advance! I suffered a lot recently because of pentaho.

Community
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huangli
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  • I don't think the issues in Chrome will be related to the backend logs you are showing, I think you need to work on these separately. For the Chrome issues your first stop should be Chrome's developer tools and more specifically the Network and Console views, to see whether all files get picked up correctly, and whether there are Javascript issues. – fvu Jun 12 '15 at 09:05
  • Hi fvu, thanks for your quick response. All the logs are generated when I am using chrome to log on, so I think they are related. the logs and chrome. – huangli Jun 12 '15 at 09:14
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    That is indeed useful information, you may want to add it to your question. Did you have a look at the console and network information in Chrome? – fvu Jun 12 '15 at 09:50
  • Hi fvu, I will check the console and network information in chrome on next Monday. – huangli Jun 12 '15 at 11:53
  • @fvu I checked the console information in Chrome, you may find the screenshot above, it's all about 404. – huangli Jun 15 '15 at 02:59
  • I had the same issue as you, it was fixed after I disabled the Norton-related addons from Chrome Extensions. – lihao Jun 15 '15 at 19:20
  • @lihao I didn't install the Norton-related addons on my Chrome, and the 404 errors I think didn't related to addons. – huangli Jun 15 '15 at 22:23

1 Answers1

0

This steps worked for me:

  1. Stop the service
  2. Remove/rename folder pentaho-solutions/system/jackrabbit/repository
  3. Start the service

The folder is re-created at startup, no worries

Rodrigo
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