App is not compatible in Nexus 4 Android 5.1.1

Question

My app is successfully uploaded on play store and it is running fine yesterday my client faced the issue that he is not able to install app on Nexus4 Android Version 5.1.1

App is not showing when he is searching With app name.when he tried with chrome browser then he found that there was a message

App is Not compatible with this device

My app is running fine in Genymotion Nexus4 5.1.0 Version when I tested with APK.

i did not put any restrictions in Android Manifiest for any screen

<manifest xmlns:android="http://schemas.android.com/apk/res/android"
package="com.tw.e2apwellness"
android:versionCode="14"
android:versionName="2.3" >

<uses-sdk
    android:minSdkVersion="11"
    android:targetSdkVersion="17" />

<uses-permission android:name="android.permission.INTERNET" />
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />
<uses-permission android:name="android.permission.ACCESS_WIFI_STATE" />
<uses-permission android:name="android.permission.WRITE_EXTERNAL_STORAGE" />
<uses-permission android:name="android.permission.READ_PHONE_STATE" />
<uses-permission android:name="android.permission.GET_TASKS" />

<uses-permission android:name="android.permission.WAKE_LOCK" />
<!-- Creates a custom permission so only this app can receive its messages. -->
<permission
    android:name="com.tw.e2apwellness.permission.C2D_MESSAGE"
    android:protectionLevel="signature" />

<uses-permission android:name="com.tw.e2apwellness.permission.C2D_MESSAGE" />

<!-- GCM requires a Google account. -->
<uses-permission android:name="android.permission.GET_ACCOUNTS" />
<uses-permission android:name="com.google.android.c2dm.permission.RECEIVE" />
<uses-permission android:name="android.permission.VIBRATE" />

<uses-feature
    android:name="android.hardware.bluetooth_le"
    android:required="false" />

<application
    android:name="com.tw.e2apwellness.activity.E2APWellnessApp"
    android:hardwareAccelerated="false"
    android:icon="@drawable/ic_launcher"
    android:label="@string/app_name"
    android:largeHeap="true"
    android:theme="@android:style/Theme.NoTitleBar" >
    <activity
        android:name=".activity.SplashActivity"
        android:screenOrientation="portrait"
        android:theme="@android:style/Theme.NoTitleBar" >
        <intent-filter>
            <action android:name="android.intent.action.MAIN" />

            <category android:name="android.intent.category.LAUNCHER" />
        </intent-filter>

    </activity>
    <activity
        android:name=".activity.PrivacyPolicyActivity"
        android:screenOrientation="portrait"
        android:theme="@android:style/Theme.NoTitleBar" >
    </activity>
    <activity
        android:name=".activity.ChangePasswordActivity"
        android:screenOrientation="portrait"
        android:theme="@android:style/Theme.NoTitleBar" >
    </activity>
    <activity
        android:name=".activity.LoginActivity"
        android:screenOrientation="portrait"
        android:theme="@android:style/Theme.NoTitleBar" >
    </activity>
    <activity
        android:name=".activity.HomeActivity"
        android:configChanges="keyboardHidden|orientation|screenSize"
        android:screenOrientation="portrait"
        android:theme="@android:style/Theme.NoTitleBar"
        android:windowSoftInputMode="adjustPan" >
    </activity>
    <activity
        android:name=".activity.ShowGcmNotificationActivity"
        android:label="@string/title_activity_show_gcm_notification"
        android:theme="@style/CustomDialogTheme" >
    </activity>
    <activity
        android:name=".activity.CustomCameraActivity"
        android:screenOrientation="portrait" >
    </activity>

    <service
        android:name="com.tw.e2apwellness.service.ArticleReadSyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.ForumReplySyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.TaskSyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.TrackerSyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.QuerySyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.ScoreSyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.JoinSyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.FeedbackSyncService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.SyncAllService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.DiscussionReplyDeleteService"
        android:exported="false" >
    </service>
    <service
        android:name="com.tw.e2apwellness.service.ArticleCommentRatingSubsService"
        android:exported="false" >
    </service>
    <service android:name="com.tw.e2apwellness.service.GcmIntentService" >
    </service>

    <receiver
        android:name="com.tw.e2apwellness.receiver.GcmBroadcastReceiver"
        android:permission="com.google.android.c2dm.permission.SEND" >
        <intent-filter>

            <!-- Receives the actual messages. -->
            <action android:name="com.google.android.c2dm.intent.RECEIVE" />
            <!-- Receives the registration id. -->
            <action android:name="com.google.android.c2dm.intent.REGISTRATION" />

            <category android:name="com.tw.e2apwellness" />
        </intent-filter>
    </receiver>
</application>

Please help me i am stuck here

problem is that we can not upload new apk i tried in Nexus5,Redmi,Samsung S5 on all these app is able to install — Ashish Agrawal, Sep 17 '15 at 04:29
your app is not compatible with any of my cell phones, Nexus 4, 5 and 6. **EDIT** Check your developer console, there must be region restriction. This app is not showing in search result also — Atif Farrukh, Sep 17 '15 at 04:33
@AtifFarrukh I tested in Nexus5 5.1.1 and in this app is searchable and successfully installed from play store — Ashish Agrawal, Sep 17 '15 at 04:34
Your manifest looks fine. On Google Play did you explicitly unchecked (may be unintentionally) any supported device? — Muhammad Babar, Sep 17 '15 at 04:57
What kind of camera you are using? Front or back? Please ask client about it and also add hardware .camera to false if problem is persist — Abhinav Singh Maurya, Sep 17 '15 at 05:21
@AtifFarrukh he was using gmail account with USA country in INDIA — Ashish Agrawal, Sep 17 '15 at 12:48
Your client's account is US, so its not compatible with his any cell phone. Ask him to use and Indian Google account — Atif Farrukh, Sep 17 '15 at 14:10

score 0 · Answer 1 · answered Sep 17 '15 at 04:31

0

Try setting android:targetSdkVersion="17" to something like android:targetSdkVersion="22" or android:targetSdkVersion="23"

answered Sep 17 '15 at 04:31

Sw3das

157
1
12

But i can not upload new apk to play store. ok if i change the target sdk version then how can i test it before uploading on play store – Ashish Agrawal Sep 17 '15 at 04:43

score 0 · Answer 2 · answered Sep 17 '15 at 04:41

0

Your target sdk version is 17 (Jelly bean 4.2), that's why Lollipop is not supported. Update your sdk version to the latest API 23 or Lollipop (21,22)

<uses-sdk
android:minSdkVersion="11"
android:targetSdkVersion="23" />

answered Sep 17 '15 at 04:41

cw fei

1,534
1
15
33

It is also working fine in Emulator Nexus 4 Android 5.1.0 – Ashish Agrawal Sep 17 '15 at 04:46
This is not problem targetSdkVersion just inform the framework to build against nothing else. – Muhammad Babar Sep 17 '15 at 04:58

App is not compatible in Nexus 4 Android 5.1.1

2 Answers2

Linked