Itunes Connect: Can't See Build

Question

After submitting my app through Xcode, I see my app with no icon and it says "Uploaded" in the prerelease tab. What should I do? It's been two hours. I validated and submitted without any issues through Xcode. Here's what I see:

Update: It's been about another 2 hours and I still see:

Update #2: It's been another 24 hours and nothing!

Update #3: I've contacted iTunes Connect Support addressing this issue and they said they would give me a call after they get in touch with the engineers. Here is what they said through email:

I will follow up with you as soon as I have an update. Thank you for your assistance and continued patience.

Final Update! SOLVED! After a drastic 5 days of just getting this app to review, they've finally fixed the issue. It seemed to be an issue with the server. The best help I can give to those stuck is to try to send another build or contact iTunes Connect Support(it's faster to call then to email). Also, if you get your app sent to review, don't forget to request an expedited review from Apple, to make the review process faster (not every one is guaranteed). Thanks so much for all of your support!

The x.x notation seems odd for a build number to me. I use x.x.x for my version numbers and just x for my build numbers and it works well. But if Apple doesn't reject it at Xcode validation I guess it's okay... but still odd. — Quentin Hayot, Sep 22 '15 at 08:09
@QuentinHayot Could it be something wrong with my build settings? I put in all of my distribution certificates under code signing as well the correct provisioning profile, — MGames, Sep 23 '15 at 04:17
Submitting builds through itunes connect is really obnoxious. Aggghh — daniherculano, Sep 23 '15 at 08:11
This seem to be a recent problem. I submitted my app on Sept 20th and it's still 'Processin'. Please update if you find solution. — nanospeck, Sep 23 '15 at 11:30

score 17 · Accepted Answer · edited May 23 '17 at 11:54

17

Wait more. It will be processed eventually.
Apple may have issues with their validation servers or could have a very long pending apps queue. Just be patient.

Edit: (from MGame's experience)
If after a few hours, your build still hasn't started being processed, give a phone call to Apple. It seems that in some rare case your app could get stuck in their servers and they have to manually resolve the issue.

edited May 23 '17 at 11:54

Community

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answered Sep 20 '15 at 01:06

Quentin Hayot

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At least this clears the fact that it isn't processed yet. How long do you think it'll take? – MGames Sep 20 '15 at 01:50
Not too long hopefully ;) I noticed the delay on friday already. – Quentin Hayot Sep 20 '15 at 01:51
I sent it at 7:10ish. I guess I'll wait a couple of hours then. But, it makes me happy to know that this world is filled with devs! – MGames Sep 20 '15 at 02:02
So? Did it finally got processed? – Quentin Hayot Sep 20 '15 at 13:26
Not yet. It still says uploaded. Is this normal? – MGames Sep 20 '15 at 16:15
Not really. but there is not much you can do. I guess we'll have to wait for monday before they can fix it. – Quentin Hayot Sep 20 '15 at 16:38
Yep! That's a business day and tomorrow I'll try to contact them. – MGames Sep 20 '15 at 16:43
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I contacted ITunes connect support and they told me to submit a new build again. I'll do it in a couple of hours and let you know what happens. – MGames Sep 21 '15 at 14:57
Great to hear! Looks like my guessing was right after all, even Apple can have server issues :') – Quentin Hayot Sep 24 '15 at 08:18
Yes! But, the person I was contacting had to contact the apple engineers to fix this. It's happening with a lot of people. A quick call to iTunes Connect Support would notify them about this issue. They'll fix it in a couple of hours, depending on your situation. – MGames Sep 24 '15 at 13:34
I updated my answer to include the phone call solution for the next poor victim/ – Quentin Hayot Sep 24 '15 at 13:49
Which is why this is now the solution! :) – MGames Sep 24 '15 at 14:53
Mine's been 18 hours. I submitted 4 builds and none shows up (I already check the Activity tab). – Jongers Sep 23 '16 at 03:11
Just submit another build..., my previous build is still missing – Hubert Wang Apr 07 '17 at 10:09

score 12 · Answer 2 · answered Feb 03 '17 at 06:54

Please check your email inbox.This may be the issue

"Dear developer, We have discovered one or more issues with your recent delivery for "App Name". To process your delivery, the following issues must be corrected: Missing required icon file - The bundle does not contain an app icon for iPad of exactly '76x76' pixels, in .png format for iOS versions >= 7.0. Missing required icon file - The bundle does not contain an app icon for iPad of exactly '167x167' pixels, in .png format for iOS versions supporting iPad Pro. Missing required icon file - The bundle does not contain an app icon for iPad of exactly '152x152' pixels, in .png format for iOS versions >= 7.0. Once these issues have been corrected, you can then redeliver the corrected binary.

Thanks for your mail box hint – Sourabh Sharma Feb 09 '17 at 14:30 — Sourabh Sharma, Feb 09 '17 at 14:30

score 5 · Answer 3 · answered Sep 21 '15 at 14:26

5

I have the same trouble. I tried the following:

Increase the second build number

Resubmit binary

Then my app process was completed immediately.

answered Sep 21 '15 at 14:26

Kosuke Ogawa

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Alessandro Ornano · Answer 4 · 2018-01-11T09:07:48.723

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After waiting for a week without seeing builds, I've try Application Loader from Xcode 8.1beta. Steps:

Archive
Export -> Save for iOS App Store Deployment -> Save a folder with IPA in my desktop
Xcode -> Open developer tools -> Application Loader -> choose IPA file from desktop

Now I can see my builds..

edited Jan 11 '18 at 09:07

answered Sep 29 '16 at 09:16

Alessandro Ornano

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score 3 · Answer 5 · edited May 23 '17 at 12:26

I have added myself as App Manager and Got email that i need to add NSPhotoLibraryUsageDescription in info.plist. For more Details see this answer.

https://stackoverflow.com/a/39650451/1394622

But as i am writing this answer also working for people. It says just don't put xcode in background and let it run in foreground while you are uploading.

https://stackoverflow.com/a/26655249/1394622

score 0 · Answer 6 · answered Dec 29 '16 at 09:23

0

Another simple thing to try is to update the itunes Connect Form of the app version.

In my case, the builds only appeared after I've put something in the first field ("What's new in this release") and saved the changes.

answered Dec 29 '16 at 09:23

Djames

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score 0 · Answer 7 · answered Feb 11 '19 at 11:02

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Add missing items in info.plist,such as icon files, privacy usage description, requirements etc. it works for me

answered Feb 11 '19 at 11:02

Jayesh Patel

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score 0 · Answer 8 · answered Sep 30 '19 at 08:17

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Wait for sometime. You can see the build. In my case it happened like that.

answered Sep 30 '19 at 08:17

Narasimha Nallamsetty

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Itunes Connect: Can't See Build

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