-1

I'm trying (failing miserably) to setup mandrill/mailchimp to work with rails 4 and devise.

I'm having loads of trouble using dynamic fields, but now, i can't even insert my logo without mail chimp overriding it to put a black square background behind it.

All I have done is import the image, then when I try to resize it in mailchimp, it imposes a black square background.

Does anyone know how to block this background from being imposed?

Mel
  • 2,481
  • 26
  • 113
  • 273
  • Can you give more details? How are you using Mandrill/Mailchimp? Are you using mergetags to populate content? – Anthony E Apr 02 '16 at 04:36
  • I have set a bounty on my other question to try to find help with merge tags. I've been struggling to figure it out for 1.5 years with this. http://stackoverflow.com/questions/34821114/rails-4-devise-mandrill-emails. For this current problem, all i do is import an image into mail chimp. All i want to do is resize that image. When I click resize, i type in a new smaller size, and mail chimp imposes a black square background – Mel Apr 02 '16 at 04:41
  • Funny, I saw and commented on that post a few days ago... Didn't realize it was 1.5 years old. I'll take another look at it. Anyhow, I've had many, many frustrations with Mandrill/Mailchimp and am now moving on to (hopefully) greener pastures. As for the question you've posed, not sure what this has to do with Devise/Rails this seems to entirely be an issue with Mailchimp. – Anthony E Apr 02 '16 at 05:10
  • Did you ever figure out how to fix this black background issue when re-sizing. Same thing happens to me. –  Jun 08 '16 at 22:40
  • This came from mail chimp support: Also, it's important to mention that because of the lack of a background color for transparent image, a black background is automatically added when the image is edited. Two workarounds would be to resize the image outside of the account in an any outside image editor, or add a white or other colored background, which would enable for that image to be resized in the app and would enable for that black background to not show. – Mel Jun 08 '16 at 23:39

1 Answers1

1

This came from mail chimp support: Also, it's important to mention that because of the lack of a background color for transparent image, a black background is automatically added when the image is edited. Two workarounds would be to resize the image outside of the account in an any outside image editor, or add a white or other colored background, which would enable for that image to be resized in the app and would enable for that black background to not show

Mel
  • 2,481
  • 26
  • 113
  • 273