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I'm trying to query the average messaging response time for Facebook Pages.

The query I'm trying at the moment is this: 

GET->   /v2.6/pageid?fields=displayed_message_response_time

But for some reason, I get this response:

{
  "displayed_message_response_time": "AUTOMATIC",
  "id": "some_id"
}

I don't understand why it says Automatic when I currently don't have any settings to activate a welcome message (at least none that I'm aware of). When I go to the page and check settings->messaging, I see that "Send Instant Replies to anyone who message your Page" is turned off.

With that said, how would I go about getting a numeric value to represent response time/rate for a page? Is my query wrong? Am I requesting the wrong field?

  • According to the documentation https://developers.facebook.com/docs/graph-api/reference/page displayed_message_response_time is a field you can set. So it can't be the average response time. – WizKid Jun 20 '16 at 15:59
  • @WizKid So how would I go about getting a numeric representation for response time? Does such a metric exist? –  Jun 20 '16 at 16:02
  • No idea. At the link I gave you shows all fields that exists – WizKid Jun 20 '16 at 16:07

0 Answers0