Android - incompatible device

Question

A user tell me that he can't download app from Play Store because incompatible device. He has an Huawei Mate 8.

App is: https://play.google.com/store/apps/details?id=com.alitalia.mobile&hl=it

Manifest has some limitation to exclude tablets:

<compatible-screens>

    <!-- normal -->
    <screen
        android:screenDensity="mdpi"
        android:screenSize="normal" />
    <screen
        android:screenDensity="hdpi"
        android:screenSize="normal" />
    <screen
        android:screenDensity="xhdpi"
        android:screenSize="normal" />
    <screen
        android:screenDensity="480"
        android:screenSize="normal" />
    <screen
        android:screenDensity="640"
        android:screenSize="normal" />
    <screen
        android:screenDensity="560"
        android:screenSize="normal" />

    <!-- large -->
    <screen
        android:screenDensity="mdpi"
        android:screenSize="large" />
    <screen
        android:screenDensity="hdpi"
        android:screenSize="large" />
    <screen
        android:screenDensity="xhdpi"
        android:screenSize="large" />
    <screen
        android:screenDensity="480"
        android:screenSize="large" />
    <screen
        android:screenDensity="640"
        android:screenSize="large" />
    <screen
        android:screenDensity="560"
        android:screenSize="large" />


</compatible-screens>

 <uses-feature
    android:name="android.hardware.telephony"
    android:required="true" />

Can anyone suggest possible causes?

Read here: http://stackoverflow.com/a/15548054/3838663 – DAVIDBALAS1 Jul 13 '16 at 11:30 — DAVIDBALAS1, Jul 13 '16 at 11:30

score 0 · Answer 1 · answered Jul 13 '16 at 11:41

0

You are excluding xxhpdi and xxxhdpi screens by omitting them. https://developer.android.com/guide/practices/screens_support.html

answered Jul 13 '16 at 11:41

Mattia C.

700
1
5
15

Thanks for your answer first. According to Google documentation: https://developer.android.com/guide/topics/manifest/compatible-screens-element.html do you think they miss xxhdpi and xxxhdpi for android:screenDensity ? – Augusto Picciani Jul 13 '16 at 17:59
Here you can see the size you should exclude if you don't want tablets: https://developer.android.com/images/screens_support/screens-ranges.png Keep in mind that density and size are not the same thing. To exclude tablets you have to omit size, but to support phones you should include all densities. – Mattia C. Jul 14 '16 at 07:18

score 0 · Answer 2 · answered Jul 13 '16 at 12:48

0

chagne android.hardware.telephony to required=false (if app must not use that future) also remove all <compatible-screens> element if your app is not for specific device. re upload new APK and check supported device count.

answered Jul 13 '16 at 12:48

Dhaval Parmar

18,812
8
82
177

Thanks for your comment but I need to exclude all tablet. Do you have a better solution to do that? – Augusto Picciani Jul 13 '16 at 18:02
Check this https://developer.android.com/guide/practices/screens-distribution.html#FilteringHandsetApps – Dhaval Parmar Jul 13 '16 at 18:09

score 0 · Answer 3 · answered Jul 05 '18 at 18:26

There is no distinction in Android for Tablet vs. Phone, so you can't effectively filter by screen dimension or resolution.

There are Tablets with super low screen resolution (think low end cheap Tablet) vs. and small phones with very high resolution (the newest Samsung Note for example).

It is difficult to filter your app for Tablets - you should either:

Find a particular feature that you require that is only on phones (like telephony service)
Ensure your app is responsive and works on all screen sizes

Bottom line, there is NO difference between phones and tablets in the Android world, and you will so there are more important nuances to consider when filtering apps.

Re-think your requirement regarding filtering from tablets, and consider your goal in a different way.

Android - incompatible device

3 Answers3