I want send email from page "Create New Email Ticket (?Action=AgentTicketEmail)" in OTRS system. But I want do this from external service. I think, i should use OTRS API, but i can not simple example for this task.
How use OTRS API ?
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So you wan't to create a ticket in OTRS via an external service or from OTRS within an external service? Which OTRS version are you using ? regards – Hannes_hal Jul 25 '16 at 07:07
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Hello. I use OTRS 5. I want use my own service for creating ticket in OTRS system. I found this OTRS API https://otrs.github.io/doc/api/otrs/stable/Perl/index.html, but i don`t understood how use it. thanks – Artem Chernov Jul 25 '16 at 07:54
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Please read up on using Web Services with OTRS -> http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html#genericinterface-connectors
! Updated Link for Ver. 6:
https://doc.otrs.com/doc/manual/admin/6.0/en/html/genericinterface.html
You'll need the other application to create a ticket via the web service interface, using SOAP or REST.
The linked documentation has examples in Perl and also examples how to create the REST request using curl on the command line.
