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I'm using intercom SDK and implement [Intercom registerUserWithEmail:...]; methods after user logs in or registers, also every launch i call:

- (void)applicationDidBecomeActive:(UIApplication *)application {

    NSString *userEmail = [Utilities getUserEmail];
    if (lastUsedEmail) {
        [Intercom registerUserWithEmail: userEmail];
    }else
    {
        [Intercom registerUnidentifiedUser];
    }
}

Here is how it looks like in intercom web service: screenshot from intrecom

Why these email fields are Unknown for particular users?

Ivan Androsenko
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1 Answers1

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Have you checked that registerUnidentifiedUser is not called? If it's called - that's the source of those email-less users.

Anton Malyshev
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  • Yes, that could be, but that's only a scenario when user sings up by facebook in the app and fb doesn't provide email, it's very rare case – Ivan Androsenko Aug 18 '16 at 12:45