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I'm trying to implement an avatar like system in vicidial. here's what I came up after searching so far. I created a web form then when a call comes to an agent screen they will just click on the webform and they will see buttons as to which pre-recorded file will play. Based on my research this can be implemented using the vicidial agent API, my problem is I don't know how to use the API, I've tried to integrate it into a button but I can't hear the recording play. 

<button >
  Monday
  <a href="http://serverip/agc/api.php?source=test&user=testuser&pass=testuserpass&agent_user=testuser&function=audio_playback&value=monday.wav&stage=PLAY">play</a>

</button>

here's the output after pressing the button

SUCCESS: audio_playback function sent - mondaywav|PLAY|testuser

But recording is not playing. Please help.

UPDATE:

I check asterisk logs and i got this warning

[Sep 23 14:58:41] WARNING[11014][C-00001147]: channel.c:6009 ast_request: No channel type registered for '' [Sep 23 14:58:41] WARNING[11014][C-00001147]: app_dial.c:2455 dial_exec_full: Unable to create channel of type '' (cause 66 - Channel not implemented)

Luexson Racoma
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  • ) For avatar like system you need know ALOT of asterisk. Check first audiohooks, asterisk dialout,profiling and writing c/c++ app for asterisk. – arheops Sep 23 '16 at 18:37

1 Answers1

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Agent Audio soundboards is now a part of the VICIdial open source codebase. Just upgrade your system, enabled the feature in System Settings, and you are all set.

VICIdial
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