In-App Purchases stuck in "Missing Metadata" state

Question

I am trying to set up in-app purchases but I don't know how to get rid of the "Missing Metadata" shown below.

The only yellow dot I see from the page is the "Localizations" section, but I completed the "Display Name" and "Description".

I don't know what else I can do or what I am doing wrong.

Missing Metadata (yellow dot)

Are you sure you have entered an completed the rest of the form for your app? — Rashwan L, Sep 25 '16 at 03:51
Screenshot and the description field in localization. I think it's a terrible user experience for Apple not put a * mark next to all the necessary fields. — Even Cheng, Nov 11 '16 at 07:26
I was also having same issue, the screenshot and other fields in form are mandatory. — Akhilesh Sharma, Sep 13 '17 at 07:36
Make sure you have add Localization and a review screenshot of 1200x800 — onmyway133, Mar 22 '22 at 13:59

Jamshed Alam · Answer 1 · 2022-06-22T03:16:35.817

183

Add any type of screenshot of the app here. Then Save and submit. It should work.

Update : You may add a description as well.

edited Jun 22 '22 at 03:16

answered Dec 15 '16 at 09:12

Jamshed Alam

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Kept getting "Invalid size", 1334x750 ended up working for me. – Alien May 24 '17 at 05:38
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Would be nice if Apple were a little more specific with their error messages. – user3690202 Jun 22 '17 at 21:40
This will not longer work. I had two apps where I did the above and had been approved several times. My most recent submissions were rejected because the reviewer wanted a screen shot of the app. Your reviewer may or may not check as the review process seems to be inconsistent at times.. – xdeleon Feb 24 '19 at 03:32
In my case, I only had to provide a screenshot for the App Review team: "Review Information". It'd be useful if an * was put next to the required items.. – iOSDevil Mar 25 '19 at 10:14
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1242 x 2688 worked for me. I think its more trial and error at this point. – david Aug 02 '19 at 10:35
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In my case only resized to 640 x 920 work, as says documentation https://help.apple.com/app-store-connect/#/dev84b80958f – R00We Dec 02 '19 at 06:06
I was confused, because the yellow-dot next to my Localizations is basically identical to the yellow dot next to "Missing Metadata". And the Promotion screenshot is optional. However, the Review screenshot is mandatory. After adding the appropriately sized review screenshot -it was ready to submit – SeanMC May 21 '20 at 15:13
And like me if anyone is looking for a dummy image here https://dummyimage.com/1024x768/b33bb3/0011ff.png&text=Hello – Muhammad Usman Sep 28 '20 at 08:18
also **Review Notes** is a required field now, just adding screenshot without description doesn't work – potato_fog Sep 06 '21 at 11:46

score 52 · Answer 2 · answered Oct 13 '16 at 21:58

52

I had the same issue with a renewable subscription. Near the top of iTunes page, just below your image that says "Missing Metadata," I saw this:

I clicked on "Add Localizations" which took me to the group. There is a broad frame instructing you to click somewhere else. Click on the little blue circled plus to the right of "Localizations."

After selecting the language I filled in "Subscription Group Display Name" and saved. The IAP status immediately changed to "Ready to Submit."

answered Oct 13 '16 at 21:58

Rik Renich

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That was my problem too. – Dielson Sales Nov 16 '16 at 12:49
This was the problem in my case. – Abhinav May 05 '19 at 15:26
Perfect answer bro. – Umair_UAS Jan 24 '20 at 15:48
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Thanks, this helped me. Is it me, or is App Store Connect the most complex, unhelpful, unintuitive portal that has ever existed! Now I have to figure out how I submit the in app purchase for approval. A button to do it, no, that would be too simple. there will be some unnecessarily complex little icon, hidden somewhere to find. Grrrr! – Jim Burke Dec 08 '20 at 21:41
This was my problem as well. However, I never saw the "Add Localizations" button for the subscription group; somehow a prompt for adding the subscription group localization just appeared for an unknown reason after I had added a couple of more subscription products. – tdl Apr 20 '22 at 18:01

score 41 · Answer 3 · edited Apr 24 '20 at 09:17

41

Although the UI doesn't indicate it, a screenshot is required to submit your IAP for approval.

A screenshot of the product as it appears on the device. This screenshot is used for Apple’s review only and is not displayed on the App Store.

Screenshots requirements are outlined below:

iOS requires at least 640 x 920 pixels.
tvOS requires 1920 x1080 pixels.
macOS requires 1280 x 800 pixels.

Source: https://help.apple.com/itunes-connect/developer/#/dev84b80958f

The screenshot requirements are also inaccurate, for example a screenshot taken on a iPhone 11 is not accepted even though it clearly meets the stated requirements. iPhone SE 2 screenshots are accepted.

edited Apr 24 '20 at 09:17

lewis

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answered Oct 04 '17 at 12:18

Ketan P

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Even when an image meets these requirements, it still displays the error. For me only 1024 x 768 worked. – Babken Vardanyan Feb 13 '18 at 08:08
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The size for iOS has changed to 2208x1242 – Luc Bloom Jun 26 '19 at 14:21
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screenshots from the iOS simulator are most likely to be accepted, seems to be a ratio story more than min resolution. Simulated iPhone 8 plus worked for me... as always negative kudos for the doc from Apple... – Piou May 16 '20 at 21:56
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Incredibly lazy UI/UX design by Apple here. It does not state ANYWHERE that this screenshot is MANDATORY. Just adding a * to each field would be a massive improvement.. – Entalpi Nov 14 '21 at 13:41

score 16 · Answer 4 · answered Jun 05 '17 at 18:00

16

Any 1024x768 png image file added to the screenshot in Review Information has solved the issue

answered Jun 05 '17 at 18:00

CyrIng

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Thanks. Why Apples documentation and UX is so useless? – Valentin Kuzub Mar 06 '18 at 03:05
This is the only thing that worked for me, had to resize the image. – casolorz Jun 19 '18 at 17:19
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Change your answer to iOS requires at least 640 x 920 pixels. tvOS requires 1920 x1080 pixels. macOS requires 1280 x 800 pixels. – Roman Soviak Aug 28 '20 at 09:54
I did not believe it help. But it helps. – Dimmduh Jan 11 '23 at 07:08

score 8 · Answer 5 · answered May 14 '19 at 16:15

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For me, It was the subscription group name I missed. Add at-least one localization.

answered May 14 '19 at 16:15

Abhijith

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fixed for me thanks! – Eray Hamurlu Feb 19 '22 at 09:19

score 7 · Answer 6 · edited Aug 17 '18 at 10:03

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For iOS in-app purchase, you need an image size of at least 640 x 920 pixels.

iOS requires at least 640 x 920 pixels.

tvOS requires 1920 x1080 pixels.

macOS requires 1280 x 800 pixels.

These are the Apple guidelines.

edited Aug 17 '18 at 10:03

Pang

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answered Jun 19 '17 at 18:16

Edward

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Note: I had to save my images as jpgs to be accepted. – Ryan Tinker Aug 19 '17 at 17:57

score 5 · Answer 7 · answered May 09 '17 at 08:07

5

Add a screenshot to your review part at the bottom and it will change to ready to submit.

answered May 09 '17 at 08:07

Sabba Keynejad

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score 4 · Answer 8 · answered Sep 17 '18 at 23:11

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In my case the issue was information missing under the "Group Reference Name". Would be nice if error message was more specific.

answered Sep 17 '18 at 23:11

xdeleon

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This helped me. My issue was missing localization of subscription group – Deepak Gautam Mar 15 '22 at 17:16

score 3 · Answer 9 · answered Apr 18 '18 at 03:48

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Use Opera browser, it solved my problem by uploading below: iOS requires at least 640 x 920 pixels for Review Screenshot

answered Apr 18 '18 at 03:48

Vikash

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score 3 · Answer 10 · answered Feb 03 '19 at 20:54

Same issue here. Solved uploading an image generated with the simulator:

Run the app in the simulator, go to the VC with the In App Purchase information.
Cmd + S -> This creates a screenshot of the simulator with the device resolution.
Find the screenshot just created in the desktop.
Drag & drop it to the AppStoreConnect/YourApp/Features/In-App Purchases/Review Information/Screenshot.

score 2 · Answer 11 · answered Dec 08 '17 at 17:20

2

In my case the problem was that the price wasn't specified; I didn't actually have sufficient permissions to set a price (my role was 'Developer') so the section didn't appear and I didn't notice it was missing.

answered Dec 08 '17 at 17:20

user3153372

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score 2 · Answer 12 · answered Oct 21 '20 at 07:05

2

The one thing that was keeping it in 'MISSING METADATA' was 'DESCRIPTION' was empty.

As soon as I added to the 'DESCRIPTION' it changed to 'READY TO SUBMIT'.

answered Oct 21 '20 at 07:05

daj mi spokój

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score 2 · Answer 13 · answered Mar 08 '21 at 18:33

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I added a screenshot from iPhone 11 Pro Max (simulator) for review and it works!

answered Mar 08 '21 at 18:33

Alexey Podolian

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score 2 · Answer 14 · answered Jul 20 '21 at 07:54

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Apple actually has a page for explaining the details of each error message. You can refer to the official documentation - In-app purchase statuses here.

answered Jul 20 '21 at 07:54

Myrick Chow

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score 1 · Answer 15 · answered Aug 14 '19 at 23:03

Near the top left under a few other things there is a "Duration" drop down that asks you how long you want your subscription to be (assuming it is a subscription you are doing).

I think this is what I missed the first time, or possibly the screenshot for the testing at the bottom.

Swapped to "Ready to Submit" right when I saved everything this time, now I just need to upload a new build! Good Luck!

score 1 · Answer 16 · answered Apr 03 '20 at 00:30

1

In may case, the metadata for the In App Purchase itself (e.g., screenshot, description, price) was OK. But I forgot to include the IAP in the app release's page "In-App Purchases" list:

Of course, I had to figure this out by myself because Apple's response template messages don't tell you Jack S*** about what is missing and how to fix it.

Hope this helps someone.

answered Apr 03 '20 at 00:30

Nicolas Miari

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I don't have In-App Purchases under the app, is that only after enabling the entitlement? – SeanMC May 21 '20 at 14:47

score 1 · Answer 17 · answered Dec 13 '21 at 15:35

Unfortunately none of the answers here seem to explain why a seemingly valid screenshot taken on a device isn't working.... several years on the documentation still isn't any clearer either!

iOS requires at least 640 x 920 pixels.

TRANSLATION: 640 x 920 pixels is just one of the accepted screenshot sizes

From some trial and error, it would seem that the screenshot must be provided in rendered pixels, but only at the highest pixel density for that size group.

e.g.

iPhone 4/4S etc = 320x480 @ 2x = 640x960
iPhone 5/SE etc = 320x568 @ 2x = 640x1136
iPhone 6/6S/7/8/SE2 = 375x667 @ 2x = 750x1334
iPhone 6+/6S+/7+/8+ = 414x736 @ 3x = 1242x2208
iPhone X/XS/11 Pro/12 mini/13 mini = 375x812 @ 3x = 1125x2436
iPhone XR/11/11 Pro Max = 414x896 @ 3x = 1242x2688
iPhone 12/12 Pro/13/13 Pro = 390x844 @ 3x = 1170x2532
iPhone 12 Pro Max/13 Pro Max = 428x926 @ 3x = 1284x2778

(this explains why for example iPhone 11 screenshots rendered at the native 2x aren't working, despite being above the 640 x 920 limit at 828x1792)

It should also be noted that saving a screenshot using the iOS Simulator often saves the image at less than 100% scale, which is why your simulator screenshots aren't acceptable either!

Hopefully this answer should provide a future-proof solution until the documentation gets updated properly!

score 0 · Answer 18 · answered Oct 31 '20 at 06:29

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Add Screenshot from real device

In my case, I added an iPhone 8 Screenshot from the simulator but It did not upload. Then I added a screenshot from a real iPhone 8 device and working fine. ready to submit.

answered Oct 31 '20 at 06:29

Shourob Datta

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score 0 · Answer 19 · answered Oct 19 '21 at 15:56

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Don't forgot to add localization to Subscription Group !!!!

answered Oct 19 '21 at 15:56

Maciek

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score 0 · Answer 20 · answered Feb 13 '23 at 16:54

The "Missing Metadata" appears if there's any missing fields like localization, add at least one localization with its details or review information, you have to upload a photo to the purchased product and this for review only as indicated from app store, for more info about uploaded photo specs check this https://developer.apple.com/help/app-store-connect/reference/screenshot-specifications

John Morris · Answer 21 · 2023-05-03T21:33:40.510

When using the App Store Connect API to create subscriptions (I was creating quite a few), I found that is was necessary to create a price for every country even though my app was only available in two countries. When you create a subscription from the App Store Connect web page, it creates prices for every country whether you want it to or not (as far as I can tell). Creating a price for every country resolved my missing metadata problem.

In-App Purchases stuck in "Missing Metadata" state

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