Jwplayer subtitles in Chrome appear too big

Question

I have a page with jwplayer to play videos, but subtitles in chrome appears too big.

You can check it in the next example page: https://support.jwplayer.com/customer/portal/articles/1430278-cea-608-and-708-captions

Firefo example. Captions are ok in size

Chrome example. Captions are too big.

can you make sure that your chrome is not zoomed in? – chuplu Feb 15 '17 at 12:22 — chuplu, Feb 15 '17 at 12:22
Hello @chuplu my zoom is set to 100% in both navigators. – David Rojo Feb 15 '17 at 19:45 — David Rojo, Feb 15 '17 at 19:45

score 0 · Answer 1 · answered Feb 15 '17 at 22:28

It happens probably because Chrome does not apply (overrides) any styling of native track elements (608 subtitles, VTT) and scales them automatically based on player/screen size and OS settings.

It is mentioned here (see Properties section, fontSize property): https://support.jwplayer.com/customer/portal/articles/1482067-styling-captions-for-fcc-compliance

score 0 · Answer 2 · answered Feb 16 '17 at 10:21

It is possible to change the styling of the captions using the captions configuration block. This is primarily relevant in the context of accessibility requirements, such as those mandated by the FCC in the United States.

And here is the embed code associated with this setup:

var playerInstance = jwplayer("myElement");
playerInstance.setup({
    file: "/assets/sintel.mp4",
    image: "/assets/sintel.jpg",
    tracks: [{ 
        file: "/assets/captions.vtt"
    }]
}],
captions: {
    color: '#FF0000',
    fontSize: 24,
    backgroundOpacity: 50
    }
});`

Yes, go to this link for more help! https://support.jwplayer.com/customer/portal/articles/1482067-styling-captions-for-fcc-compliance

Jwplayer subtitles in Chrome appear too big

2 Answers2