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When I try to use Smart commits using the syntax described in Jira documentation it doesn't transition the issue. When I go to the detail I can see the issue is linked to the coresponding commits, but it didn't transition.

I was using the default Kanban workflow and I assumed Done would be the correct command in order to transition to the Done state (Textual worflow representation seems to call the transition Done). Since this didn't happen I tried adding explicit transition from In Progress to Done named close, which didn't work either.

The commit messages were

PROJ-1 #Done Closing
PROJ-1 #close Closing

I checked the logs to make sure invalid commit email was not the issue (to double check) and there's nothing else I believe to be related to my problem. You can see the log's content below

2017-02-14 17:31:06,721 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-02-14 17:31:07,211 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-02-14 17:31:07,211 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-02-14 17:37:16,377 Caesium-1-3 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting
2017-02-14 17:37:16,377 Caesium-1-3 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] Attempting INCREMENTAL synchronisation for directory [ 10000 ]
2017-02-14 17:37:16,518 Caesium-1-3 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation complete for directory [ 10000 ] in [ 141ms ]
2017-02-14 18:31:06,726 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-02-14 18:31:07,218 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-02-14 18:31:07,218 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-02-14 18:37:16,391 Caesium-1-4 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting
2017-02-14 18:37:16,391 Caesium-1-4 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] Attempting INCREMENTAL synchronisation for directory [ 10000 ]
2017-02-14 18:37:16,516 Caesium-1-4 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation complete for directory [ 10000 ] in [ 125ms ]

I also checked the Bitbucket connecton in Development tools section and the Smart commit producer is listed as one of the capabilities

connectivity

pikausp
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    Silly question, but you have double checked that smart commits have been enabled? – Gene Taylor Feb 16 '17 at 00:00
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    Yes, I enabled them when I was configuring the application link to our Bitbucker server and when I go back to check I see this http://i.imgur.com/Allkf9b.png – pikausp Feb 16 '17 at 01:06

1 Answers1

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This issue may be related to JIRA permission. Check If the user which you are using for commit has the issue transition permission in JIRA.

ravi kumar
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