Images from our website do not display in Safari for some Mac users and they report seeing either no image or a black image. Here is an example:
http://s3-eu-west-2.amazonaws.com/bp18.boxcleverpress.com/Boxclever_logo_chartreuse.png
What I have discovered is:
- Images display on PC
- Images display on SOME Macs (I have an older one that is OK)
- Images display on iPhones and iPads
- Images are PNG
- I have optimised the images with pngtastic
- When images are copied to the Mac and opened with Adobe Photoshop they give the error: the file format module cannot parse the file
- When I tried to open a pngtastic optimised file in Photoshop Elements on Windows I also get that error
- When I tried to open the optimised file in Photoshop on Windows I get the error IDAT: incorrect data check
I will replace the optimised images with unoptimised ones but I am not sure if this problem is with pngtastic or Adobe image libraries or something else.