How to redirect user to human in stamplay watson/intercom integration

Question

I'm making a demo of chatbot for my company and trying to made using IBM conversation API, and Intercom with stamplay webhook, and I have one question, when I created the project he asks me "Pick the Intercom account that will take over the conversation if the user asks to talk to a human", and my question is, how do I setup it? What my user need to say to talk to a human? Where I setup this? And if I want that when Watson does not find any answers to redirected user to a human?

Answer 1

In this case, I suggest to create one intent with examples to how to ask to talk with humans, and inside the last node flow, you will create one context variable with the value true like:

{
  "context": {
    "verified": true;
  },
  "output": {
    "text": {
      "values": [
        "Please wait and you will talk with someone."
      ],
      "selection_policy": "sequential"
    }
  }
}

And after it, you can create one condition inside your code to do someting like:

var userWantsHuman = context.verified;
if (userWantHuman === true {
//start conversation intercom
//do something inside your app
}

You will redirect the user for the Intercom conversation, or you can simply add the link to user click to talk with a human, and the link will redirect o your chatapp (Intercom).