TestFlight: Complete test information is required to submit a build for external testing

Question

My app is in internal testing on iTunes Connect, but I cannot promote it to external testing. It tells me that the test information is incomplete.

I have tried all sorts of things, including reading this doc and this doc on Apple and re-entering all the information again. Playing with the language specifier.

This is maddening, because this exact information worked for a previous build.

For future reference, I have an app which doesn't require login and I entered all the required informations but the warning was still showing up, I solved it by checking and unchecking again "Login required" and then saving again, maybe there was an incoherence between the checkbox shown and stored value. — CristinaTheDev, Aug 05 '20 at 10:36
@CristinaDeRito July 2022 and that's still a bug... thank you so much for your answer, saved me from pulling any more hair out. — bdrelling, Jul 10 '22 at 19:03
I think apple needs to replace their developers, checking and then unchecking? this is silly. this is not the only silly thing I faced at apple connect website there is too many more bad practicing there — Anas, Jul 22 '22 at 13:40

score 248 · Answer 1 · answered Aug 06 '20 at 04:50

248

I checked and unchecked "Sign-in required" and Saved and the warning icon finally went away.

answered Aug 06 '20 at 04:50

raklorap

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Got to love fixes like this. Shouldn't work but they do! – Harry J Aug 25 '20 at 03:39
what! I wasted a lot of time on this scrolling through page to find what's missing :( – ir2pid Sep 30 '20 at 07:53
An hour wasted before reading this solution. This should be the accepted answer! – vfxdev Nov 05 '20 at 13:05
@erdomester 2020* – Trevor Nov 24 '20 at 20:06
@Trevor Indeed. – erdomester Nov 25 '20 at 21:14
THIS IS JUST A MASSIVE [curses in Russian]! Thank you! – Tim Friedland Dec 16 '20 at 23:14
Credits should go to @CristinaDeRito that wrote the same answer as comment to OP's question a day before this answer. Upvoting both answers, but felt like Cristina should be credited! – Uzbekjon Dec 17 '20 at 11:02
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UNBELIEVABLE!!! After dealing with the many many Xcode bugs, you still have to deal with this additional bug. Arghh!! – imerso Dec 28 '20 at 23:50
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THANK YOU, 2021 brand new app never had sign-in required and THIS IS THE FIX – biomiker Feb 08 '21 at 18:52
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HOW!? ... is this still an issue nearly 4 years later? Thank you for saving me from ripping my hair out. This solution still works. To take it a step further, you can go back and uncheck the sign-in box after saving with it checked previously. – Daniel Smith Feb 24 '21 at 00:34
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@DanielSmith I opened the comment box to make exactly this point. Quite astonishing! – Matt Beaney Mar 15 '21 at 20:12
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Thank you! This problem is still valid today. Pressing the "Sign-in required" checkbox revealed these fields, marked as having errors. Unchecking the box allowed the error to be cleared. – tf.alves Apr 12 '21 at 15:26
August 2021 - the bug is still there. – Sapozhnik Ivan Aug 25 '21 at 19:40
I love how this still isn't fixed. – Christopher Hannah Aug 25 '21 at 21:01
October 2021 - bug still there. Thank God for stackoverflow or I'd have spent days pulling my hair out over this one. – Sean O'Connor Oct 05 '21 at 08:33
YOU ARE AMAZING – Gersom Oct 23 '21 at 09:38
November 2021 - I'm still with you my friend. – Aliaksandr Bialiauski Nov 10 '21 at 09:19
Oh for heaven's sake. Yup, this was what I needed to do. – matt Jan 16 '22 at 18:15
January 2022 and this is still the solution. – wiesener Jan 19 '22 at 12:26
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April 2022, the story continues.... – Andrea Gorrieri Apr 06 '22 at 13:45
Still relevant ... – klinger Jun 17 '22 at 05:29

score 31 · Answer 2 · edited Apr 27 '18 at 23:21

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Apple has new requirements for test information. It now requires a phone number, but it didn't a couple of weeks ago.

For the benefit of others, here is the information that was needed to be complete for our app on 2 May 2017.

Test Information

Beta App Description

(We had this only in English (U.S.) Although our app has French versions, we were able to get away without a description in those languages.)

Feedback Email
Marketing URL
Privacy Policy URL

Beta App Review Information

Contact Information (all fields)
Demo Account

(Our app requires a login. Your mileage may vary.)

We did not have Review Notes or a License Agreement.

edited Apr 27 '18 at 23:21

JLarky

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answered Jun 02 '17 at 15:13

benevolentprof

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i have added all informations in Test Information section of itunes connect but still it is showing " Complete test information is required to submit a build for external testing." – Chandni May 02 '18 at 10:57
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@Chandni, you need to fill out the Beta App Review Information too, including *all* the fields in Contact Information. – benevolentprof Jun 19 '18 at 19:20
Seems strange that feedback email/marketing URL/privacy policy URL are all required. The message for privacy policy says "Privacy policies are recommended…" which implies they're not required… And what if you don't have a marketing URL etc…? – shim Sep 20 '18 at 02:48
@shim It does seem strange. I'm reporting on a set of inputs that worked for a particular submission. I don't pretend to know the mind of Apple. Nor do I guarantee the correctness of this answer in the future. – benevolentprof Sep 29 '18 at 00:50
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Also, make sure you Create a group for your External Testers, Add emails and ADD A BUILD to start the process – aaronvargas May 28 '19 at 20:44

score 11 · Answer 3 · answered Jul 16 '21 at 16:02

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I had to check sign-in required and enter some dummy information. after I saved I went back and unchecked it, saved again; all good.

answered Jul 16 '21 at 16:02

HenryRootTwo

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That's worked. Thanks. – Rakshitha Muranga Rodrigo Mar 01 '22 at 15:19
That seems to have done it for me, too. What an annoying bug. But thank goodness for SO! – Joe Strout May 16 '22 at 18:13

score 10 · Answer 4 · answered Dec 12 '20 at 18:24

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In my case all information was filled but still showing error "Complete test information is required to submit for review/external tester". I checkd, unchecked the sign in required option and saved it. It saved succeessfully :)

answered Dec 12 '20 at 18:24

Mubashar

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TestFlight: Complete test information is required to submit a build for external testing

4 Answers4