DHL Shipping Charges

Question

I am trying to get the shipping charges. Here is my request:

<?xml version="1.0" encoding="utf-8"?>
<p:DCTRequest xmlns:p="http://www.dhl.com" xmlns:p1="http://www.dhl.com/datatypes"  xmlns:p2="http://www.dhl.com/DCTRequestdatatypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com DCT-req.xsd ">
  <GetQuote>
    <Request>
      <ServiceHeader>
        <MessageTime>2017-10-20T11:28:56.000-08:00</MessageTime>
        <MessageReference>pukka301934229934707056790226292</MessageReference>
        <SiteID>******</SiteID>
        <Password>******</Password>
      </ServiceHeader>
    </Request>
    <From>
      <CountryCode>DE</CountryCode>
      <Postalcode>10717</Postalcode>
      <City>BERLIN</City>
    </From>
    <BkgDetails>
      <PaymentCountryCode>DE</PaymentCountryCode>
      <Date>2017-10-19</Date>
      <ReadyTime>PT9H</ReadyTime>
      <DimensionUnit>CM</DimensionUnit>
      <WeightUnit>KG</WeightUnit>
      <Pieces>
        <Piece>
          <PieceID>1</PieceID>
          <Height>30</Height>
          <Depth>30</Depth>
          <Width>30</Width>
          <Weight>250</Weight>
        </Piece>
       </Pieces>
      <IsDutiable>Y</IsDutiable>
    </BkgDetails>
    <To>
      <CountryCode>US</CountryCode>
      <Postalcode>60603</Postalcode>
      <City>CHICAGO</City>
    </To>
    <Dutiable>
      <DeclaredCurrency>EUR</DeclaredCurrency>
      <DeclaredValue>90</DeclaredValue>
    </Dutiable>
  </GetQuote>
</p:DCTRequest>

I am getting the error:

The requested Global Product Code and Local Product Code is not available based on origin country DE postal location and destination country US postal location for payment country DE. 
Please make sure data entered is valid before proceeding or contact our customer service.

But when I change

  <DimensionUnit>CM</DimensionUnit>
  <WeightUnit>KG</WeightUnit>

to

  <DimensionUnit>IN</DimensionUnit>
  <WeightUnit>LB</WeightUnit>

I get the shipping amount. But I need to send the value in CM and KG. Please help me figure out the error.

You can easily convert CM to IN by multiplying it by 2.54, KG-LB *2.21. Know this isn't ideal, but should still be the same parcel. — Nigel Ren, Oct 20 '17 at 07:12
@NigelRen have you worked on dhl api or atleast know a bit about the tags? — Mehravish Temkar, Oct 20 '17 at 09:21
No, but I know that in the USA they tend to deal in imperial units (inches and lbs) and not metric. — Nigel Ren, Oct 20 '17 at 09:27

score 3 · Accepted Answer · answered Jan 30 '18 at 19:14

3

One of the reasons could be that you are exceeding the maximum weight limit or passing an incorrect value for the CM and KG units.

Add a lower value for the weight, start with 10 KG.

answered Jan 30 '18 at 19:14

glitch

48
6

DHL Shipping Charges

1 Answers1