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I moved a WordPress site from a cpanel server to plesk server. Then, i upgraded manualy the site from 3.5.1 version to 4.8.3. Afterwards i tried to upgrade plugins (fancy box) as well as to intall new plugins (contact form 7).
The issue i have is that i get the following error message "Update Failed: Download failed. Destination directory for file streaming does not exist or is not writable.".

In the server's log file i can see few warning like the following one

mod_fcgid: stderr: PHP Warning: file_exists(): open_basedir restriction in effect. File(/home/dentist/domains/dentist.com.gr/public_html/newsite/wp-content/uploads//easy-fancybox.1.6.2-Vlaovu.tmp) is not within the allowed path(s): (/var/www/vhosts/ggeorgiou.gr/ggeorgiou.work/:/tmp/) in /var/www/vhosts/ggeorgiou.gr/ggeorgiou.work/wd/dentist.com.gr/wp-includes/functions.php on line 2085, referer: http://www.ggeorgiou.work/wd/dentist.com.gr/wp-admin/plugins.php

Finally, note that in "Settings --> Media" menu in " Store uploads in this folder" field i have put the following path of the current server: "/var/www/vhosts/ggeorgiou.gr/ggeorgiou.work/wd/dentist.com.gr/wp-content/uploads".

Any idea please what is wrong about? Thank you

G.Georgiou
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1 Answers1

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From what you posted, your exact error message is "open_basedir restriction in effect". You can read more about how to solve it here How can I relax PHP's open_basedir restriction?

Also,

Assuming you have a backup of the previous version, I would start by restoring that.

Secondly, there are many versions between 3.5.1 and 4.8.3. It is advisable to upgrade in increments of one version at a time. It is long but safer.

PHPer
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  • Hello. Thank you for your response. As far as the upgrade process i did it main version by main version i.e. 3.6 to 3.7 then 3.7 to 3.8 and so on. – G.Georgiou Nov 28 '17 at 08:38
  • That can work, but in my experience, it's better 3.6.x to 3.6.y maybe jump one or two. However, usually X.Y yo X.Z is a big jump. In your case, you have probably 10 or so updates along the way. – PHPer Nov 28 '17 at 08:41