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I am creating "Bot" using "Microsoft Bot Framework" NodeJs platform.

Below are the steps which I've followed

1) Created bot (NodeJs) & hosted it on SSL certified server (AWS)

2) Registered bot "Bot Channel Registration" on azure ( Configured AppId & Password in app.js)

3) Enabled the bot for skype for business using channel configuration settings

4) Working fine in "Test in webchat"

But when i'm trying same using skype for business account its giving me "Error happened in Skype for Business service when reaching bot service."

I tried to check logs on portal.azure.com there its showing me

There was an error sending this message to your bot: HTTP status code GatewayTimeout

Can you please guide me on same why i'm facing this issue.

Thanks for the help

D4RKCIDE
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Stack Account
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  • Please see this answer and see if it helps you https://stackoverflow.com/questions/40888489/bot-framework-without-azure-possible – D4RKCIDE Feb 27 '18 at 17:01
  • while developing referred that , but still its not working. works sometimes. but most of the time its gives "Error happened in Skype for Business service when reaching bot service." this error – Stack Account Feb 28 '18 at 06:37
  • @JasonSowers Even its working fine for skype but not working for "**skype for business**" – Stack Account Feb 28 '18 at 07:44
  • is it because of custom port i.e **3978** which i'm using for "Endpoint Url" – Stack Account Feb 28 '18 at 14:40
  • It could be but doubtful, I generally do not include ports in my messaging endpoints. Unfortunately, we get this all too often where it will work on many other channels but not in teams. I would try using [this guide](https://blog.botframework.com/2017/10/19/debug-channel-locally-using-ngrok/) to debug locally with ngrok and see if you can get more information. I also added the ms teams tag hoping someone from that team can help.There is also [this guide](https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/bots/bots-overview) that may help as well if you have not seen it – D4RKCIDE Feb 28 '18 at 17:02
  • @JasonSowers, we are using default SSL port for "endpoint URL" i.e 443. But still its not working for "**skype for business**". my query is the SSL certificate which we are using is from normal ssl from GoDaddy.com. Bot requires same "SSL" or some other like Microsoft's "SSL" certified server ?? – Stack Account Mar 01 '18 at 14:25
  • Since this is working on other channels it is unlikely your certificate is the problem. Depending on the setup of your [admin controls](https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/New-admin-controls-for-apps-in-Teams/ba-p/78975) you may have to [sideload](https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/apps/apps-upload) your bot – D4RKCIDE Mar 01 '18 at 16:45

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