0

We are working on project using Google Home.

Details:

  1. We have built certain intents in Dialog Flow. It has certain follow-up questions to get the parameter values, as a multi-turn dialogue. When testing using Dialog Flow, test console, I am asking

    1. Can you help in booking a table: It prompts back with right question (Where do you want to book a table) as configured in Dialog Flow
    2. Where do you want to book a table : I answer - "Some Restaurant". It prompts back with right question (When do you want to book a table) as configured in Dialog Flow
    3. When do you want to book a table: I answer: "Today" . It prompts back with right question (For how many guests) as configured in Dialog Flow.
    4. For how many guests? - I answer: "4 people." It ends the conversation, as configured in Dialog Flow.

The above conversation works perfectly fine as expected.

When I test using the integration for Google Home (using simulator with action SDK) [See how it works in Google Assistant]

  1. Invoke the app (by using the explicit invocation - Talk to [APP NAME]) - App gets invoked with the right greeting message as configured
  2. After that when I ask the questions as mentioned - above - app leaves the conversation? Nothing is answered back.

Not sure why this issue is happening - anything I am missing in the configuration?

Prisoner
  • 49,922
  • 7
  • 53
  • 105
anshuk_pal
  • 195
  • 1
  • 8
  • can you show us screenshots of your intents? Was there any message in the Error tab of the Google Simulator? What was the answer received when it left? – Rémi C. May 03 '18 at 07:00
  • Please read [Under what circumstances may I add “urgent” or other similar phrases to my question, in order to obtain faster answers?](//meta.stackoverflow.com/q/326569) - the summary is that this is not an ideal way to address volunteers, and is probably counterproductive to obtaining answers. Please refrain from adding this to your questions. – halfer May 03 '18 at 09:21
  • Are you using webhook fulfillment, or just Dialogflow at this point? (And, as @RémiC. says, it would be very very helpful to see full screen shots of each of the Intents) – Prisoner May 03 '18 at 09:51
  • Actually, it would *also* be useful to see screen shots of the simulator when it has the problem, as well as getting the contents of the "Debug" tab. – Prisoner May 03 '18 at 13:39
  • I am just wondering, if there are possible permission in this account which I missing? I just checked, from my personal gmail account - this works perfectly fine. From my office account (appdeveloper@zencode.guru ), the issue is there - so I am quite certain this must be some account configuration issue. Any permission that needs to be enabled? – anshuk_pal May 04 '18 at 04:43
  • the office account is a gsuite account. What kind of settings need to be applied there for this to work? – anshuk_pal May 04 '18 at 04:51

3 Answers3

0

Walk through your intents and make sure the 'set this intent to end conversation' is not set to enabled in Dialogflow (and if you're using a webhook not ending there). Look down at the Responses section in DF.

Start with Welcome Default intent, and then check each intent, all follow-up prompts.

Bill McCracken
  • 91
  • 2
  • That is not set. I am just wondering, if there are possible permission in this account which I missing? I just checked, from my personal gmail account - this works perfectly fine. From my office account (appdeveloper@zencode.guru ), the issue is there - so I am quite certain this must be some account configuration issue. Any permission that needs to be enabled? – anshuk_pal May 04 '18 at 04:45
0

For personal gmail accounts, the Web&App activity, when turned on, it automatically gets enabled.

For gsuite accounts, even when the Web&App activity turned on, it needs to be enabled by the admin of that organization. Only after when it is enabled, the simulator will behave as expected.

anshuk_pal
  • 195
  • 1
  • 8
0

I think Actions straight up doesn't work for some (all?) Gsuite accounts, regardless of what permissions you set. Google knows but doesn't care. I spent weeks in an Actions support conversation on this topic and they ultimately punted me to the Gsuite team, who couldn't help. See also:

Dane Powell
  • 621
  • 7
  • 13