3

I am trying to create FAQ using Dialogflow Knowledge. Ideally, either the conversation intent or FAQ must trigger. When I type in the FAQ, it does fetch the response from knowledge base but at the same time it also triggers a intent for slot filling.

How can I resolve this to trigger either FAQ (if found in knowledge base) or intent (if no FAQ exists in knowledge base, for the given threshold).

Regards.

Grokify
  • 15,092
  • 6
  • 60
  • 81
Apoorv Bhargava
  • 41
  • 2
  • can you post screenshot of the response, ideally it should return only one response either it will match intent or FAQ based on your settings. – sid8491 Aug 14 '18 at 08:58

1 Answers1

2

For my bot, I preferred knowledge base answers for response. for that I set the preference more towards Knowledge base like this:
enter image description here
Also, I didn't created any separate intent to capture slots. Only using the default that is generated while creating the knowledge base. There is also no webhook enabled for my agent.

Abhinav Tyagi
  • 5,158
  • 3
  • 30
  • 60
  • what should be the path of knowledge base ? Is it just the knowledge base name ? – Denny John Jan 10 '19 at 06:21
  • didn't get your question? – Abhinav Tyagi Jan 10 '19 at 06:23
  • const knowledgeBaseFullName = `the full path of your knowledge base, e.g my-Gcloud-project/myKnowledgeBase`; What should i specify here ? – Denny John Jan 10 '19 at 07:06
  • @dennyjohn you get the knowledgeBaseFullName when you create the knowledge base. it is different than the display name you enter in dialogflow dashboard. https://stackoverflow.com/a/56144918/3949639 – Suraj May 15 '19 at 08:55