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I'm working on a Support Ticket system with AppMaker and was wondering if there was a way to create tickets from emails. For example, if I connected our support email to AppMaker and it captures the sender, subject and body of the email to create the new ticket record. I have been doing some research but can't seem to find what I'm looking for...

Jim
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  • If you already have the info in appmaker, use the client api to achieve this task. https://developers.google.com/appmaker/scripting/api/client#Record – Morfinismo Sep 11 '18 at 03:14
  • the point is that the info is in the mail, as I understand the question, and I have the same problem... I want the info outside from appmaker being stored in appmaker... – OpenStove Mar 07 '19 at 16:06

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The best answer I found is described here:

Google gmail script that triggers on incoming email

However, this requires to setup incoming mails in a special label, and then scan that folder every few minutes to detect incoming tickets. Might work for you if you can live with the delays. I'd really prefer a incoming email trigger for gmail, but that does not seem to exist :(

Mr Printer
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