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my logcat image
Am getting below errors for my applications not able to see ads on the application but the test ads are displaying could you please help

W/Ads: App does not have the required permissions to get location I/Ads: SDK version: afma-sdk-a-v14574020.10084000.1 I/Ads: Ad failed to load : 3

Milad Bahmanabadi
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user3134042
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2 Answers2

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Your app has no permissions to access location. So you either has not specified it in manifest file or by default this permission is not granted. Check the app permissions in settings. You can check permissions programmatically. I think test ads does not require location and that is why they are being displayed while actual ads are not.

Sanzhar
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  • thank you for your immediate answer.is it the problem with permission that im unable to load ads.im not understanding why ads are not showing.i have attached my logcat image have a look and please help me – user3134042 Dec 03 '18 at 04:49
  • Since test ads are loading properly I think the problem is in permissions, please take a look at app settings in your phone and check if permission is granted – Sanzhar Dec 03 '18 at 05:25
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There is no need to add permission for location in the manifest as far as Admob is concerned.

The ad failed to load : 3 is because of the issue from Google server end, Ads are still not served to your app from Google end

refer to this admob Ad failed to load : 3 for more help I have answered the same question If you think your code is correct and your other apps are showing ads contact the Admob Support team

rajat singh
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  • I have 4 apps in playstore.when I install them from playstore they are showing ads but when I run the same apps from computer ads are not showing.in logcat above mentioned errors are showing for all the apps.i don't understand whether it is problem from my side or admob server side.please help me – user3134042 Dec 03 '18 at 09:34
  • This is clearly not a problem from your side. I do have a similar problem in two of my apps, try contacting Admob support team from your Admob console. – rajat singh Dec 03 '18 at 09:57
  • How to contact admob support team – user3134042 Dec 03 '18 at 10:15
  • login to your AdMob account and from left side menu click on Help Then a window will pop up on right bottom choose new customer help, then just follow on screen instruction – rajat singh Dec 03 '18 at 10:27
  • There is no new customer help option in popup window – user3134042 Dec 03 '18 at 10:48
  • There will be an option similar to this new Customer support or something like this or post a snap shop of pop up window – rajat singh Dec 03 '18 at 11:17
  • Hi Rajat there is no way to contact from new customer support could you please guide me how to contact them. i observed in help forums many are facing the issue from nov 29 .Did you also face the same issue from nov29 ? as per some peoples comments review is being going from Admob not sure if its correct did your problem resolved if so how? please help – user3134042 Dec 04 '18 at 13:10
  • No I am still not receiving ad on one of my app neither in debug mode not in Release mode – rajat singh Dec 05 '18 at 07:55