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I am new to working on Case manager application. I just need to know the relation between the document, Case , workitem and what it refers to understand the context of the above used in places of documentation.

Salman
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In IBM Case Manager, a Case is technically implemented as a "CaseFolder". As it is a folder, it can contain subfolders and documents.

A case can also contain "Tasks". A task can best be seen as a "Workflow" that has one ore more "steps" that must be completed in order to complete the task. A WorkItem basically contains the properties (String, boolean,..) and content (in the form of references to documents) needed for the step.

Review the Case management solution concepts for more information on the Case-management concepts & terms, and the IBM filenet p8 redbook chapter 2.3.2 on the concepts of Workflows&WorkItems.

Ivo Jonker
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