Good morning folks! Running into the following issue with the windows local - direct connector (only on group aggregation) The IQService fails with no error it is iterating through the groups and it just stops and crashes (no error - see logs below).
I am able to verify the following:
The administrator is part of the local admin group.
The remote registry service is turned on.
The firewall is turned off.
Sailpoint is version 8.0 and IQService matches:
ServiceName: IQService-Instance1
Display Name: SailPoint IQService-Instance1
Configured Port: 5050
Build version: 8.0 r53edbe8-20190524-075742
Build timestamp: 05/24/2019 11:03 AM -0500
Build location: RC_8.0
Build builder: jenkins
Executable: C:\SailPoint\IQService\IQService.exe
File Size: 36352
File Date: 5/24/2019 5:03:40 PM
windows server 2012 R2
Just to verify the administrator portion:
C:\SailPoint\IQService>whoami
seri\administrator
C:\SailPoint\IQService>net user administrator
Local Group Memberships *Administrators *fam-Windows File Serv
*Performance Log Users
Global Group memberships *Domain Users *Enterprise Admins
*Group Policy Creator *Schema Admins
*Domain Admins
The command completed successfully.
Tomcat logs:
2019-12-20T18:12:43,939 ERROR http-nio-8080-exec-4 sailpoint.rest.ApplicationResource:311 - java.lang.RuntimeException: sailpoint.tools.GeneralException: Connection reset
IQService Logs:
12/20/2019 18:12:43 : RpcHandler [ Thread-4 ] DEBUG : "Initiating the serviceState for c87fbe66-fdc8-4e7d-bcfa-22d5d177c74c"
12/20/2019 18:12:43 : RpcHandler [ Thread-4 ] INFO : "Calling Service [NTConnector] and method[iterateObjects] "
12/20/2019 18:12:43 : Impersonator [ Thread-4 ] DEBUG : "Authenticating as User [Administrator] domain [SERI]"
12/20/2019 18:12:43 : AbstractConnector [ Thread-4 ] DEBUG : "ENTER AbstractConnector"
12/20/2019 18:12:43 : AbstractConnector [ Thread-4 ] DEBUG : "EXIT AbstractConnector"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER prepare"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER resolveServerName"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "EXIT resolveServerName"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Connection URL [WinNT://ad-resource]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "EXIT prepare"
12/20/2019 18:12:43 : AbstractConnector [ Thread-4 ] DEBUG : "ENTER IterateObjects"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER doIterateObjects"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER getNext"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER getObjectEnumerator"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Connecting to Container [WinNT://ad-resource]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER bind"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "new DirectoryEntry(WinNT://ad-resource)"
********************* stuff******************************************
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "EXIT buildMapFromEntry"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "EXIT getNext"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER getNext"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing object[WinNT://SERI/ad-resource/Remote Desktop Users]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER buildMapFromEntry"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [Description]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [Description] as a value[Members in this group are granted the right to logon remotely] type[System.String]."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Description=Members in this group are granted the right to logon remotely"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [DirectoryPath]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [DirectoryPath] as a null value. skipping..."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [MemberGroups]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [MemberGroups] as a null value. skipping..."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [GroupType]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [GroupType] as a value[4] type[System.Int32]."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER mapGroupType"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "EXIT mapGroupType"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [Members]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [Members] as a null value. skipping..."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [objectSid]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [objectSid] as a value[System.Byte[]] type[System.Byte[]]."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Processing Attribute [sAMAccountName]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "Attribute [sAMAccountName] as a null value. skipping..."
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "ENTER getGroupMembers"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "looking up members for Group [Remote Desktop Users]"
12/20/2019 18:12:43 : NTConnectorServices [ Thread-4 ] DEBUG : "GroupEnum was non null for [WinNT://SERI/ad-resource/Remote Desktop Users]"
The service crashes and occurs on the same group Remote desktop users every time? Last line shown above - any thoughts on where crash logs from the above might end up?
