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Before zendesk, ive used zammad, which has a nice integration of gihub / nagios / icinga tickets etc. and f.e. closes them if services are back online. Is it possible to get the same functionality in zendesk ?

Is it possible to not just forward tickets to zendesk by email, but also have a back channel to nagios (or preferrable icinga) to

  • acknowledge warnings
  • close warnings
  • close tickets in zendesk that were opened by a warning email, if the service is online again ?
Andreas
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  • Hello @Andreas, this website is more about programming stuff and your "problem" is not. Try use serverfault.com instead. – Rohlik Feb 07 '20 at 17:28
  • Im aware that this is a site for (mostly friendly) programmers. Well, i found other zendesk and nagios related topics here and was creating the question from the zendesk tag page. (https://stackoverflow.com/questions/tagged/zendesk) . This IS about progrmming "stuff", since f.e. emails are processed by regex based tagging and there are also REST connectors, so i assume someone used them for a similar problem – Andreas Feb 07 '20 at 17:54
  • also, there are hundreds of zendesk related questions on stackoverflow and not even a zendesk tag on serverfault, so i guess this is the more likely place to find an answer – Andreas Feb 07 '20 at 18:02

1 Answers1

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Zendesk provides a developer friendly API that can be used to manage ticket resources. In addition, there is form of webhooks available in Zendesk called targets. These can be used to push data to an external source based off of events in Zendesk. You could also poll the API via the Incremental Tickets API endpoint.

Jimmy Long
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