1

I am having trouble installing a few modules on my Windows computer (namely TensorFlow). I used to have Python 3.5 and 3.7 installed on this computer, but have since uninstalled Python 3.5 through the Control Panel. However, when I try to check the version of PIP, I get the following error:

Fatal error in launcher: Unable to create process using '"c:\users\yoonh\appdata\local\programs\python\python35\python.exe"  "C:\Users\yoonh\appdata\local\programs\python\python35\Scripts\pip.exe" --version'

Meanwhile, following other instructions and using py -m pip ... gives me the following error: WARNING: pip is configured with locations that require TLS/SSL, however the ssl module in Python is not available.

I would really appreciate if someone could help me solve this issue! Thank you!

ivan_pozdeev
  • 33,874
  • 19
  • 107
  • 152
O 0 O
  • 13
  • 2
  • Please show the output of `echo %PATH%` and `py --list-paths` and also check if you have any envvars that affect Python, e.g. `PYTHONPATH`. – ivan_pozdeev Jun 21 '20 at 20:33
  • Checking envvars can be done with `set | find "PYTHON"` – ivan_pozdeev Jun 21 '20 at 20:34
  • Related: https://stackoverflow.com/questions/45954528/pip-is-configured-with-locations-that-require-tls-ssl-however-the-ssl-module-in – ivan_pozdeev Jun 21 '20 at 20:36
  • The relevant output of PATH is ```C:\Users\yoonh\appdata\local\programs\python\python35\Scripts;C:\Users\yoonh\appdata\local\programs\python\python37-32\Scripts;;```. – O 0 O Jun 22 '20 at 00:28
  • list-paths outputs: ```-3.7-64 C:\Users\yoonh\Anaconda3\python.exe *``` ```-3.7-32 C:\Users\yoonh\AppData\Local\Programs\Python\Python37-32\python.exe``` – O 0 O Jun 22 '20 at 00:28
  • Please edit this into your question instead – ivan_pozdeev Jun 22 '20 at 02:47

1 Answers1

1

From the information you provided, it looks like you still have Python 3.5 installed for your account locally, or some leftovers from it.

  • First, if you just uninstalled Python 3.5, make sure that you closed and restarted your command prompt from the Start Menu after uninstalling Python. To be extra sure, restart your system just to ensure that the uninstallation is fully complete (it may not be if e.g. some files from it were in use while you were uninstalling. Windows Installer tells you if this happens and that you need to restart but many users have a bad habit of not reading warnings.).

  • Run appwiz.cpl as yourself (without elevation) and uninstall Python 3.5 if present

  • Delete c:\users\yoonh\appdata\local\programs\python\python35 and anything under it; delete it from PATH, too, if present (run SystemPropertiesAdvanced -> "Environment variables")

  • Check the registry at HKCU\Software\Python\PythonCore and HKCU\Software\Wow6432Node\Python\PythonCore and same under HKLM for any subkeys pointing to installations that don't actually exist

ivan_pozdeev
  • 33,874
  • 19
  • 107
  • 152