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AEM RTE will allow you, at first, to make a tel: link using a + such as this:

tel:+83493439343

This will work fine. No problems so far.

But, when you go and edit the same RTE component, the tel: link will be stripped from the editor and be removed completely when you next save the component.

This only happens when the tel: link contains a +. If the tel: link is just numbers or numbers and spaces this issue does not occur.

At first I thought this was a link checker issue, so I tried adding some regex and a special link prefix as seen here: http://experience-aem.blogspot.com/2015/05/aem-6-sp2-handling-custom-protocol-in-link-href-in-rte.html

I even added a tel:+ link prefix to no avail.

I have concluded that this must be an issue with the RTE but I can't seem to find a solution anywhere.

Tony
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  • I've seen something similar happen years ago so it's hard to tell, but it might be the same issue. Check out https://stackoverflow.com/questions/39535342/rendering-telephone-links-in-htl-based-on-input-from-a-rich-text-widget – toniedzwiedz Jul 17 '20 at 13:18
  • Have you found a solution? – ronnyfm Jul 22 '20 at 03:04

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