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We have just set up a Google Cloud Identity domain, and have a number of users who already have consumer Google accounts using their corporate email addresses.

I've invited several of them to transfer their account to our domain - most have succeeded, but two receive a message when clicking through the process to accept the transfer request.

A pop up appears at the bottom of the screen saying

There was an error. Please try again'.

No further information is given

Does anyone know the cause and/or resolution to this error

Update: My colleagues tried accepting the request a week or so later, and strangely it worked OK. IF anyone else experiences this, it looks like it was a transient issue with transferring accounts into Organisational control.

angusham
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1 Answers1

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This sounds like conflicting accounts. This could happen when users sign up for free Google services before their organization signs up for a managed Google Account. If this is the case, there is Transfer tool for unmanaged users.

If info above doesn't help you might want to check if logs contains more details about the error. In Admin console logs, or maybe in Google Cloud Project audit logs.

rsantiago
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  • Thanks for the response - strangely this resolved itself yesterday when my colleagues re-tried accepting the invite. It failed several times the week before, so I'm presuming it was a transient error. – angusham Sep 24 '20 at 11:32