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Has anyone experienced a situation in Kentico where the admin portal is broken? I've attached an image where you can see the styling is completely missing.enter image description here

Mr.K
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  • Do you see any errors in Kentico Event Log or JS errors in browser console? – Dmitry Bastron Sep 14 '20 at 11:53
  • Hi Dmitry. No js errors in console but I am getting 404 errors for the stylehsheets, which is the main issue, and that matches up with even log errors: Source: Application_Error Event code: PAGENOTFOUND Event URL: /cms/getdoc/sdfsdf-sdfsd-fsd-fsdfsdf/CMSPages/GetResource.ashx?stylesheetfile=/App_Themes/Default/DesignMode.css – Mr.K Sep 14 '20 at 12:30

1 Answers1

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Typically an issue with 1 or many of the following:

  • In general, installation failed
  • No permissions granted to the IIS_IUSRS to the directory in the file system
  • The directory/file does not exist in the file system
  • Macros need to be resigned due to a change to the CMSHashStringSalt key in the web.config
  • Improper website set up/configuration in IIS
  • Caching

UPDATE

Remembered a few other things:

  • Check the /App_Themes director and make sure you have the following themes
    • Design
    • Default
    • Global

It may be best to copy those three themes from another installation with the same version and hotfix.

Brenden Kehren
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  • Thanks Brendon. Looks like it may be an issue with the instance of Kentico we're working with. – Mr.K Sep 15 '20 at 08:21