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I have a web app that runs a doGet request. After upgrading to G Suite Business, this still times out after 6 minutes.

However if I run a standalone script, I can exceed execution time past 6 minutes.

The quotas page under Current limitations > Script runtime looks like I should now have access to 30 min executions.

The app is executed as "Me" and "Anyone, even anonymous" has access to the app.

The WebApp is being used as a trigger to update spreadsheets. Once the spreadsheets update, the script then updates my database.

Screenshot of Executions Timed Out:

Other notes: I have waited well over the 24 hour period for G Suite account to update, I am a paying customer, and G Suite Customer Service recommended I post here.

Nimantha
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Wexford E Partners
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  • Welcome to [so]. It could take some time before the qoutas and other stuff be update. When you made the upgrade? Have you already paid for it or you are running the trial? – Rubén Sep 21 '20 at 17:43
  • Proof? How did you know that it times out at 6 minutes and who is the web-app set to execute as? – TheMaster Sep 21 '20 at 18:39
  • @TheMaster I added a screen shot to the original question so you can see the executions. It is set to execute the app as "Me" – Wexford E Partners Sep 21 '20 at 18:49
  • @Rubén I upgraded 4 days ago. I am a paying customer. I spoke with the G Suite Customer Service and they confirmed updates occur within 24 hours so they recommend I post on here as Google does not have direct customer service support for Apps Script. – Wexford E Partners Sep 21 '20 at 18:49
  • [Edit] to add that it is set to execute as "Me" and "who can access" the web-app settings. Also explain how is the webapp accessed? Although Having a webapp wait for >6 minutes is unreasonable. – TheMaster Sep 21 '20 at 19:00
  • Possible duplicate of https://stackoverflow.com/questions/5798707/browser-timeouts – TheMaster Sep 21 '20 at 19:01
  • @TheMaster The WebApp is being used as a trigger to update spreadsheets. Once the spreadsheets update, the script then updates my database. I am in the process of creating a ScriptApp trigger as a workaround, they are just annoying as you cannot pass parameters. – Wexford E Partners Sep 21 '20 at 19:40
  • The browser won't wait for 6 minutes though. – TheMaster Sep 21 '20 at 19:45
  • @TheMaster Browser is not waiting on request. Neither is server. Browser sends request to server and gets a response back if the items in request were okay. The browser sends other doGet requests to check status of updating spreadsheets. The server then sends doGet request to Apps Script to update the spreadsheets. This is the request that times out. I'm close to having this solved by reworking it with triggers instead. – Wexford E Partners Sep 21 '20 at 22:08
  • Try `curl webapurl/exec` or `curl -m 1500 webappurl/exec` and see if it runs >6 minutes – TheMaster Sep 22 '20 at 01:26
  • The [quotas](https://developers.google.com/apps-script/guides/services/quotas) page no longer states there is a 30 minute execution time for any accounts although it currently appears to working in practice. – Paul Jun 10 '21 at 23:37

2 Answers2

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Note: This seems not to be the case with OP and the question is not solved. The answer is currently left as a possible answer for other users and maybe deleted.

If the web-app is set to execute as

User accessing the web app

Then quotas applicable for the user(6 minutes) will apply and not the quota applicable for "Me"(30 minutes).

If it is set to Execute as "Me", Consider browser timeouts. Most browser's timeout is set to 300 seconds.

TheMaster
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Answer:

Updates can take more than 24 hours to go through and you may have to wait until the end of your billing cycle for quota changes to take place.

More Information:

As per the documentation on Quotas for Google Services:

Note: Newly created G Suite domains are subject to the consumer limit for the first billing cycle if they have six or more users, or several billing cycles if they have fewer users. For more information, see the Help Center page on sending limits.

Resultantly, you may have to wait longer than 24 hours. I would suggest contacting G Suite support again with this information and ask them to clarify when this will be.

References:

Related:

Nimantha
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Rafa Guillermo
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  • Although it's not clear as crystal, that "Note" about "subject to customer limitations" only apply to gmail quotas. Why do I think that? 1. "Sending limit" links you to gmail 2. The star `*` next to email limitation links you to this note, if you click it. On that note, I believe the issue was also closed incorrectly, as the Issue's OP's issue was "The urlfetch was called too many times for one day"(There weren't any quotas related to that limitation, that'll get removed on update to gsuite, If I'm reading everything right) – TheMaster Sep 22 '20 at 14:46