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I am trying to install MongoDB compass, however, my screen is getting stuck at initializing screen. Please help me as I really need help here. Here are the entire details: - OS - Windows 8.1 64bit

Powershell version - 4.0 (I also tried to change the execution policy remote assigned. but that also didn't help)

MongoDB server version - 4.2.0 stable (tried MSI version)

MongoDB compass version - tried both (1.23beta version and 1.22 stable version)

I have also tried to install and uninstall multiple times.

Could anyone please help me? Any help will be highly appreciated.

Thanks in advance.

adarsh raj
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    Do you have a verbose MSI log? If not, [please create one](https://stackoverflow.com/questions/54453922/enable-installation-logs-for-msi-installer-without-any-command-line-arguments/54458890#54458890). Inline sample: `msiexec.exe /i C:\Path\Your.msi /L*vx! C:\Your.log`. There is also [this long list of issues to check for](https://stackoverflow.com/a/25005864/129130) (section *"Generic Tricks?"*). And there is [a shorter version of the list](https://stackoverflow.com/a/60374125/129130). – Stein Åsmul Oct 12 '20 at 09:44
  • My favorite option would be to try on a clean virtual. Install necessary runtimes manually first - if need be. – Stein Åsmul Oct 12 '20 at 09:50
  • How does a verbose MSI log help? – adarsh raj Oct 13 '20 at 08:13
  • Standard procedure for debugging to look in the log for clues (missing runtimes, failing custom actions, etc...). Did it help to install on a virtual? Do look in the log for any clues. Then check if your anti-virus is interfering by temporarily disabling it (if possible), check the box for malware and such things - the stuff found in those lists I linked to. Sometimes it is just a reboot that is needed. Also try to re-download the installation media. Run from an MSI copied to the local desktop too. – Stein Åsmul Oct 13 '20 at 10:35
  • Sometimes it helps to run from an admin image (extracted files). This can be the case when you are on a slow machine with slow disk and an aggressive malware scanner (it scans the internal cabs and takes forever). Try to do an admin image and run from there? A bit far-fetched maybe, but give it a try: [administrative image](https://stackoverflow.com/a/5751980/129130), [extracting files](https://stackoverflow.com/a/24987512/129130). Here is the core of it: `msiexec.exe /A MySetup.msi TARGETDIR=D:\Extract\ /QN /L*V D:\Extract.log` – Stein Åsmul Oct 13 '20 at 10:40
  • Hi Stein.. All this is quite technical for me. If you could help me explain in a layman language, it would be really helpful. Thanks!! – adarsh raj Oct 13 '20 at 11:25
  • Also, one more thing.. I had installed it last time in my laptop. I decided to update the latest one from then this problem started. There was a dialog box that came asking for reboot. which I clicked without reading carefully(my bad there). – adarsh raj Oct 13 '20 at 11:26
  • `1)` I would try on another machine, maybe a virtual? `2)` You can also try to install using another login account for Windows (this can resolve user profile issues that block installers). `3)` If you show the short list above to your tech support guys, maybe they can look at it? It can take long to deal with these technicalities. `4)` For modern laptops (with SSD disks) a very common problem is lack of disk space. – Stein Åsmul Oct 13 '20 at 11:28
  • Thanks Stein!! Probably reaching out to tech support guys might help. – adarsh raj Oct 14 '20 at 05:37

2 Answers2

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Have you tried adding this path C:\Windows\System32\wbem to your user Path variable? I also had the same problem on Windows 10 and this has resolved my issue.

I found the fix there: https://dev.to/debugagrawal/fix-mongo-db-compass-initializing-screen-error-131e

Step by step instruction for less experienced Windows users:

  1. Kill all running Compass instances using Task Manager (i.e. Ctrl + Shift + Esc, then find running instances, if any, and kill them with right click and End task)
  2. Right click on This PC and then Properties
  3. You should be in Control Panel\All Control Panel Items\System
  4. Click Advanced system settings link on left pane
  5. On System Properties window go to Advanced tab
  6. Click on Environmental Variables button closer to bottom of the page
  7. Select Path in top list window (User variables)
  8. Click Edit button located below that list window
  9. Click New button to create new entry on the list
  10. Paste C:\Windows\System32\wbem and click OK.
  11. Another OK on Environmental Variables window
  12. And another OK in System Properties window
  13. Now you can try to run MongoDB Compass application again.
Wojciech Jakubas
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Hey thanks for the blog mention , hope it worked. I faced the same issue while use MongoGUI so I figured out the way to fix it with help of environment variables.

To know more about environment variables you can read this blog, I referred to this to get more clarity on such kind of issues https://www.digitalcitizen.life/simple-questions-what-are-environment-variables/

Deepak Agrawal
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  • Your answer could be improved with additional supporting information. Please [edit] to add further details, such as citations or documentation, so that others can confirm that your answer is correct. You can find more information on how to write good answers [in the help center](/help/how-to-ask). – Community Sep 17 '21 at 16:17