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We normally receive email notifications when we use @mentions in workitems on Azure Devops and it is not working anymore for all of us. I checked on the notifications settings everything seems fine but still not working.

If you can help on that.

Thank you

Lan
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  • Hi @Lan. Is there any update about this ticket? Feel free to let me know if the answers could give you some help. Just a remind of [this](https://meta.stackexchange.com/questions/5234/how-does-accepting-an-answer-work). – Kevin Lu-MSFT Oct 23 '20 at 03:29
  • Hello @KevinLu-MSFT i had only one answer which didn't solve my problem. what should i do in this case? – Lan Oct 26 '20 at 07:58
  • Maybe you can check some other possibilities: ['Not getting emails from subscriptions or notifications](https://learn.microsoft.com/en-us/azure/devops/notifications/troubleshoot-not-getting-email?view=azure-devops) – TimonYang Nov 13 '20 at 06:23

2 Answers2

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I used to copy the comment in the previous work item instead of typing @ and selecting the person, and then I found that no one would receive emails.

Although the format looks correct, it will not register as a real mention and will not send email notifications.

Like this, only the comment below will send me an email.

enter image description here

TimonYang
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per documentation: Note

Don't copy/paste @mention users from a previous comment. While the resulting formatting looks identical to a properly entered mention, it doesn't register as a true mention nor send an email notification.

John Regal
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