I have one question, I just created lot of flag in CASE ( ... 'yes' or 'No', and I don't know the best practices to convert in smallest format VARCHAR or VACHAR2 ?
Like this one :
-- Created in FO (flag)
CASE
WHEN CRE_DD.DIVISION IN(
'Postinfo 1st line' ,
'CX - CC INFODESK' ,
'CC FO First Line' ,
'CX - CC MIDDLE OFFICE'
)
OR ( CRE_DD.DIVISION = 'FINES CC' AND DSR.ENTRY_CHANNEL = 'Phone')
THEN 'YES'
ELSE 'NO'
END AS "Created in FO (flag)",
--FO treatment (flag)
CASE
WHEN CUR_DD.DIVISION IN ('Postinfo 1st line' ,'CX - CC INFODESK','CC FO First Line' )
OR (CUR_DD.DIVISION = 'FINES CC' AND DSR.ENTRY_CHANNEL = 'Phone')
THEN 'YES'
ELSE 'NO'
END AS "FO treatment (flag)",